- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- €2,362/month
- Industry
- High Jewelry
- Posted
- Nov 3, 2026
About Swarovski
Swarovski began cutting crystal in Wattens, Austria, in 1895. Today its work spans crystal production, jewelry design and retail. The house also supplies crystals to designers working in fashion and couture.
Swarovski is hiring a part-time Reception Specialist (24 hours) at Swarovski Kristallwelten in Wattens. The role delivers guest experiences across the museum, store, VIP lounge, and attractions, handles enquiries and cash operations, and requires very good German and English. The stated gross monthly salary is €2,362 for full-time employment; actual packages reflect market rates, qualifications, and experience.
Role & Responsibilities
- Create emotional connections with customers and deliver an engaging experience across the museum, store, exclusive VIP lounge, and indoor and outdoor attractions.
- Handle customer enquiries and complaints at the information desk in accordance with defined processes.
- Identify customers’ wishes and offer inspiring styling advice.
- Present products and ensure they are impeccably displayed.
- Process all cash transactions accurately and efficiently in line with prescribed processes and service-quality standards, and complete cash reconciliations.
Qualifications
- A strong sense of fashion and genuine passion for the brand and its products.
- Experience with or enthusiasm for accessible luxury brands in fashion, cosmetics, or lifestyle.
- High motivation and a clear customer focus.
- Desire to advance a career and grow with the company.
- A warm, engaging manner and the ability to build trusting relationships easily with customers and colleagues.
- Very good German and English; additional languages are an advantage.
- Willingness to work every second weekend, with applicable supplements.
Skills
Workplace
The successful candidate will be located in Wattens, Tyrol, Austria, with easy access to Innsbruck.
Explore jobs in Austria.
Compensation
The base compensation for this position is EUR 2,362 per month.
Benefits
Performance recognition awards; exclusive employee discounts on Swarovski products; free access to the global Employee Assistance Program (EAP), including professional counselling and coaching for mental, physical, and emotional health, leadership matters, and financial and legal concerns; comprehensive product and personal development training; career development opportunities.
Culture
Product knowledge is part of the sales role. Advisors explain how cut and color affect a crystal and help clients distinguish the crystal collections from Swarovski Created Diamonds.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swarovski, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Guest Experience Associate», «Visitor Services Associate», «Reception Associate», «Guest Services Representative», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.