- Location
- Gdańsk Pomeranian Voivodeship Poland
- Employment
- Temporary
- Seniority
- Junior
- Department
- Clienteling, CRM & VIP Relations
- Industry
- High Jewelry
- Posted
- Nov 3, 2026
About Swarovski
Swarovski began cutting crystal in Wattens, Austria, in 1895. Today its work spans crystal production, jewelry design and retail. The house also supplies crystals to designers working in fashion and couture.
Swarovski is seeking a Junior Customer Service Specialist to support customers by email, phone, and chat, resolve inquiries, and advocate for customers across internal teams. The role is remote from Poland and is offered on a temporary contract from December 1, 2026, through February 28, 2027.
Role & Responsibilities
- Deliver high-quality service by email, phone, and chat.
- Build customer relationships by understanding customer needs and resolving queries.
- Prepare to support customer inquiries by studying products, policies, and processes.
- Improve service quality by submitting suggestions for process and service improvements.
- Follow up with customers on the status of issue resolution.
- Maintain sensitive information in compliance with local and regional laws, including the General Data Protection Regulation.
- Act as a customer advocate within the organization while interacting with other internal departments.
Qualifications
- Fluency in English and/or Dutch at a minimum B2 level.
- Fast learner with a strong customer service focus.
- High degree of accuracy and attention to detail.
- Strong communication and cooperation skills.
- Strong cultural awareness.
- Experience handling SAP and/or service management tools such as ServiceNow is an advantage.
- Comprehensive understanding of the local culture of supported countries is an advantage.
- Work experience in a virtual, multinational setup is an advantage.
- Knowledge of e-commerce business is an advantage.
Skills
Workplace
This position is based in Gdańsk, Pomeranian Voivodeship, Poland.
Explore jobs in Poland.
Benefits
Learning and career development programs; a global employee assistance program covering mental, physical, and emotional health, managerial support, and financial and legal matters; hybrid and flexible work options; paid volunteering leave; exclusive employee discounts on Swarovski products; private medical coverage; life insurance; MyBenefit program; employee social fund; recognition awards.
Culture
Product knowledge is part of the sales role. Advisors explain how cut and color affect a crystal and help clients distinguish the crystal collections from Swarovski Created Diamonds.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swarovski, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Junior Customer Support Specialist», «Junior Customer Care Specialist», «Junior Client Service Specialist», «Junior Customer Relations Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.