- Location
- Gdansk Pomeranian Voivodeship Poland
- Employment
- Full-Time
- Seniority
- Junior
- Department
- Wholesale, Commercial & B2B Sales
- Industry
- High Jewelry
- Posted
- Nov 3, 2026
About Swarovski
Swarovski began cutting crystal in Wattens, Austria, in 1895. Today its work spans crystal production, jewelry design and retail. The house also supplies crystals to designers working in fashion and couture.
Swarovski seeks a Junior Client Service Specialist to support B2B clients across French-speaking or DACH markets from its Global Business Services office in Gdańsk. The role covers order management, after-sales support, delivery tracking, returns, process optimization, and daily collaboration with internal teams; it is full-time with hybrid and flexible work options.
Role & Responsibilities
- Support B2B clients across French-speaking or DACH markets, building trusted, long-term relationships.
- Manage orders in SAP, including order entry and approval, backorders, invoicing, and credit and debit notes.
- Track deliveries for Partner Accounts and support special processes for Key Accounts.
- Assist clients with after-sales requests, including missing stock, lost parcels, and warranties.
- Collaborate with other departments to address client needs, special requests, and strategies through a service- and solution-oriented approach.
- Contribute to process optimization, manage returns, and ensure accurate daily data entry across all systems.
Qualifications
- Experience with SAP is an advantage.
- At least basic proficiency in MS Excel.
- A calm and friendly demeanor, with a strong focus on excellent customer service.
- Exceptional attention to detail and strong collaboration skills, with a results-driven approach to problem-solving.
- Ability to clearly communicate and explain procedures and solutions to partners.
- Fluency in French and English, or German and English, in both written and spoken communication.
Skills
Workplace
This position is based in Gdansk, Pomeranian Voivodeship, Poland.
Explore jobs in Poland.
Benefits
Learning and career development programs; hybrid and flexible work options; global employee assistance program covering mental, physical, and emotional health, managerial support, and finance and legal matters; paid volunteering leave; employee discounts on Swarovski products; private medical coverage; life insurance; MyBenefit program; employee social fund; recognition awards.
Culture
Product knowledge is part of the sales role. Advisors explain how cut and color affect a crystal and help clients distinguish the crystal collections from Swarovski Created Diamonds.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swarovski, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Junior Customer Service Specialist», «Junior Client Support Specialist», «Junior Client Relations Specialist», «Junior Customer Care Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.