- Location
- Bayan Lepas Penang Malaysia
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- IT & Technology Systems
- Industry
- High Jewelry
- Posted
- Nov 3, 2026
About Swarovski
Swarovski began cutting crystal in Wattens, Austria, in 1895. Today its work spans crystal production, jewelry design and retail. The house also supplies crystals to designers working in fashion and couture.
Swarovski is seeking an IT Business Consultant, Sales (SAP SD) to support SAP S/4HANA Sales and omnichannel retail processes through requirements analysis, configuration, documentation, testing, deployment, and support. The role is based in Bayan Lepas, Penang, Malaysia, and is full-time.
Role & Responsibilities
- Develop and apply working knowledge of SAP Sales and Distribution, eDocument Cockpit, EDI, Pricing, and omnichannel retail processes.
- Support analysis and implementation activities for SAP Sales, SAP CAR (POSDTA, OAA), and related retail applications.
- Gather, analyze, and document business requirements with guidance from senior consultants and solution owners.
- Contribute to process design and solution documentation using established global templates and standards.
- Support EDI integration activities, testing, and issue resolution with business partners and vendors.
- Perform standard SAP customizing and maintain technical documentation within the assigned scope.
- Apply defined legal, security, and regulatory requirements in supported markets.
- Participate in user testing, deployment preparation, training, cutover, and hypercare activities.
- Resolve standard incidents independently and escalate complex issues to senior team members or vendors.
- Contribute to process improvements, automation opportunities, and system enhancements.
- Collaborate with business users, developers, architects, and support teams to deliver stable solutions.
- Maintain accurate process, support, and integration documentation for knowledge sharing.
Qualifications
- Degree in business administration, supply chain management, logistics, computer science, information technology, or a comparable qualification.
- 3–5 years of experience supporting SAP Sales, Logistics, Retail, or related enterprise applications.
- Hands-on experience with SAP S/4HANA Sales, pricing, and order-to-cash processes.
- Exposure to SAP CAR (POSDTA, OAA), EDI integrations, or omnichannel retail solutions.
- Experience gathering business requirements and translating them into system solutions.
- Ability to collaborate effectively with business users, developers, architects, and external vendors.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent communication skills in English.
Skills
Experience
3–5 years supporting SAP Sales, Logistics, Retail, or related enterprise applications.
Education
Degree in business administration, supply chain management, logistics, computer science, information technology, or a comparable qualification.
Workplace
This position is based in Bayan Lepas, Penang, Malaysia, within easy reach of George Town.
Explore jobs in Malaysia.
Benefits
Learning and career development programs; global employee assistance program covering mental, physical, and emotional health, managerial support, and financial and legal matters; hybrid and flexible work options; paid volunteering leave; exclusive employee discounts on Swarovski products.
Culture
Product knowledge is part of the sales role. Advisors explain how cut and color affect a crystal and help clients distinguish the crystal collections from Swarovski Created Diamonds.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swarovski, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «SAP SD Sales Consultant», «SAP Sales Business Consultant», «SAP Sales and Distribution Consultant», «Retail SAP Functional Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.