Swarovski Customer Experience Consultant

New York New York USA

Employment
Part-Time
Seniority
Entry-Level
Compensation
$16.17–18.87/hour
Industry
High Jewelry
Posted
Nov 3, 2026

About Swarovski

Swarovski began cutting crystal in Wattens, Austria, in 1895. Today its work spans crystal production, jewelry design and retail. The house also supplies crystals to designers working in fashion and couture.

Swarovski seeks a part-time Sales Consultant in New York to deliver memorable customer experiences, build lasting relationships, and achieve sales goals in a collaborative retail environment. Pay is $16.17–$18.87 hourly, with the ability to participate in a sales incentive bonus program.

Role & Responsibilities

  • Deliver outstanding customer service and create emotional connections through storytelling.
  • Build trust and lasting customer relationships while promoting loyalty programs.
  • Achieve individual and team sales goals and take accountability for results.
  • Collaborate with the team to create a welcoming, organized store environment.
  • Stay up to date on brand product knowledge and use digital tools to enhance the customer experience.

Qualifications

  • Passion for fashion, luxury, or lifestyle brands.
  • Experience in a multicultural retail environment.
  • Excellent, proven customer service skills and a personality that builds trust.
  • Curiosity, empathy, a results-driven approach, teamwork, and a commercial mindset.
  • Digital savvy and comfortable using retail technology.
  • Confidence expressing individuality and bringing creative ideas to the team.

Skills

Customer service Storytelling Relationship building Sales Digital tools Retail technology

Workplace

The role is situated in New York, New York, USA.

The setting New York

Explore jobs in New York or in the USA.

Compensation

The base compensation for this position ranges from USD 16.17 to USD 18.87 per hour.

Benefits

Recognition awards; employee discounts on Swarovski products; paid volunteering leave; a global employee assistance program covering mental, physical, and emotional health, managerial support, and financial and legal matters; product and personal training; career development opportunities; eligibility to participate in a sales incentive bonus pay program.

Culture

Product knowledge is part of the sales role. Advisors explain how cut and color affect a crystal and help clients distinguish the crystal collections from Swarovski Created Diamonds.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swarovski, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Consultant», «Sales Advisor», «Client Advisor», «Retail Sales Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.

Swarovski

Swarovski Customer Experience Consultant

New York, USA

Continue to the application.

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