- Location
- Miguel Hidalgo Ciudad de México Mexico
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- High Jewelry
- Posted
- Nov 3, 2026
About Swarovski
Swarovski began cutting crystal in Wattens, Austria, in 1895. Today its work spans crystal production, jewelry design and retail. The house also supplies crystals to designers working in fashion and couture.
Swarovski seeks a Client Services Specialist in Miguel Hidalgo, Mexico, to support administrative queries, order management, stock returns, contracts, master data, service coordination and reporting across channels. The role requires fashion retail and client service experience, strong organizational and customer service skills, and English.
Role & Responsibilities
- Provide first-level, one-to-one administrative support for all sales channels, handling queries about systems such as SRP and EPOS, password resets, missing or damaged parcels and POS, product availability, credit and stock returns, C&C or C&R orders, and invoices.
- Manage orders for all products, including samples and visual merchandising materials: enter and approve orders in SAP, manage backorders and invoicing, issue credit and debit notes, and process EDI orders. Comply with importation and examination policies, track deliveries for IR MOB and MUB accounts, and support special processes for Key Accounts and orders such as Dealer Days.
- Support and coordinate IR MOB/MUB stock recalls and returns, from securing initial authorization and receiving products through to input and approval in SAP.
- Coordinate and administer all IR MOB/MUB contracts, including initial issuance, ongoing maintenance, updates and re-issuance; report on compliance and contract breaches; and provide required input for Discount Review and Cash-back-bonus/Rebate processes.
- Ensure the completeness and accuracy of master data, including POP, customer, consumer and price data.
- Support repair, warehousing, customs and logistics services until handover to SCM.
- Support report generation until handover to Controlling, as well as prepare necessary ad hoc reports.
Qualifications
- At least 2 years of work experience in a fashion retail environment focused on customers and commercial operations.
- At least 1 year of experience in a similar client service role in a consumer goods business, ideally with SAP/Micros knowledge.
- Advanced verbal communication and presentation skills.
- Excellent organizational and planning skills.
- Strong customer service orientation and relationship-building skills.
- Proactive problem-solving ability and the capacity to manage change effectively.
- Ability to manage multiple stakeholders.
- English is essential.
- Knowledge of Excel and analytics tools.
Skills
Experience
At least 2 years in a customer- and commercial-focused fashion retail environment, and at least 1 year in a similar client service role in a consumer goods business.
Workplace
This position is based in Miguel Hidalgo, Ciudad de México, Mexico, within easy reach of Mexico City.
Explore jobs in Mexico.
Benefits
Learning and career development programs; a global employee assistance program offering mental, physical and emotional health support, managerial support, and financial and legal assistance; paid volunteering leave; exclusive employee discounts on Swarovski products.
Culture
Product knowledge is part of the sales role. Advisors explain how cut and color affect a crystal and help clients distinguish the crystal collections from Swarovski Created Diamonds.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swarovski, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Support Specialist», «Customer Service Specialist», «Client Operations Specialist», «Customer Care Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.