- Location
- Coyoacán Ciudad de México Mexico
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 3, 2026
About Swarovski
Swarovski began cutting crystal in Wattens, Austria, in 1895. Today its work spans crystal production, jewelry design and retail. The house also supplies crystals to designers working in fashion and couture.
Swarovski seeks a Boutique Manager for Boutique Mitikah in Coyoacán, Mexico, to lead and develop the team, deliver exceptional customer experiences and drive commercial results. The role oversees sales objectives, client loyalty, talent and succession planning, performance, inventory, cash management, loss prevention and compliance; compensation includes base salary plus commissions.
Role & Responsibilities
- Lead, motivate and develop the team to achieve sales targets and deliver exceptional service.
- Build strong customer relationships and promote loyalty programmes.
- Recruit, onboard and support talent, ensuring succession plans are in place.
- Set and manage individual and team objectives, proactively evaluating performance.
- Oversee store operations, including inventory, cash management, loss prevention and compliance.
Qualifications
- More than 3 years of experience in a multicultural retail environment, preferably with luxury fashion, cosmetics or lifestyle brands.
- Excellent leadership, coaching and team development skills.
- Digital proficiency and strong operational knowledge.
- A charming, winning personality, with the ability to build trusting relationships easily and empower others.
- Customer orientation, curiosity, empathy and a results-focused approach, with commercial acumen and a team spirit.
Skills
Experience
More than 3 years in a multicultural retail environment, preferably with luxury fashion, cosmetics or lifestyle brands.
Workplace
This position is based in Coyoacán, Ciudad de México, Mexico, within easy reach of Mexico City.
Explore jobs in Mexico.
Benefits
Recognition awards; major medical and life insurance; savings fund; vacation premium; commissions in addition to base salary; exclusive employee discounts on Swarovski products; paid volunteering leave; a global employee assistance programme covering mental, physical and emotional health, management support, and financial and legal matters; professional development opportunities.
Culture
Product knowledge is part of the sales role. Advisors explain how cut and color affect a crystal and help clients distinguish the crystal collections from Swarovski Created Diamonds.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swarovski, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Retail Manager», «Shop Manager», «Boutique Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.