- Location
- San Rafael San José Province Costa Rica
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Human Resources, People & Culture
- Industry
- High Jewelry
- Posted
- Nov 4, 2026
About Swarovski
Swarovski began cutting crystal in Wattens, Austria, in 1895. Today its work spans crystal production, jewelry design and retail. The house also supplies crystals to designers working in fashion and couture.
Swarovski seeks a Benefits Specialist in San Rafael de Escazú to manage US benefits administration, including annual Open Enrollment and 401(k) processes, vendor relationships, compliance, reporting, and employee support. The role also prepares executive committee materials, supports process improvements and audits, and safeguards sensitive information; the hybrid schedule is three office days and two remote days per week, changing in February 2027 to four office days and one work-from-home day.
Role & Responsibilities
- Manage end-to-end benefits administration, ensuring accurate, timely, high-quality execution of benefits processes.
- Lead planning, coordination, and execution of annual Open Enrollment, including timelines, stakeholder alignment, communications, and issue resolution.
- Oversee the full 401(k) administration process, including eligibility, enrollment, changes, audits, reporting, and coordination with internal stakeholders and external vendors.
- Serve as the primary contact for benefits matters, providing guidance and responsive support to employees, managers, and partners.
- Manage benefits vendor relationships, ensuring effective service delivery, timely follow-up, and resolution of operational issues.
- Partner with vendors and internal stakeholders to maintain continuity, compliance, and efficiency across benefits processes.
- Prepare clear, well-structured benefits updates, materials, and supporting data for executive committee meetings.
- Track and follow up on executive committee actions and decisions related to benefits.
- Maintain accurate documentation, process materials, and tracking tools to support operational excellence and governance.
- Identify and implement opportunities to improve benefits processes, strengthen employee experience, and increase efficiency.
- Support audits, reporting requirements, and compliance-related benefits administration activities.
- Collaborate across teams to ensure strong execution, alignment, and service continuity in benefits operations.
- Handle sensitive employee and benefits information with confidentiality, sound judgment, and attention to detail.
- Contribute to a consistent, positive employee experience through reliable execution, proactive communication, and strong stakeholder support.
Qualifications
- Bachelor’s degree.
- 3–5 years of professional experience in a similar role.
- Strong analytical skills and ability to analyze and use financial measurements.
- Advanced knowledge of Excel.
- Strong understanding of 401(k) plans.
- Experience managing US benefits.
Skills
Experience
3–5 years of professional experience in a similar role.
Education
Bachelor’s degree.
Workplace
The successful candidate will be located in San Rafael, San José Province, Costa Rica, with easy access to San José.
Explore jobs in Costa Rica.
Benefits
Learning and career development programs; global employee assistance program covering mental, physical, and emotional health, managerial support, and financial and legal matters; paid volunteering leave; exclusive employee discounts on Swarovski products; medical insurance; Employee Association ASOROVSKI; hybrid work model: three days in the office and two remote days per week, changing in February 2027 to four in-office days and one work-from-home day per week.
Culture
Product knowledge is part of the sales role. Advisors explain how cut and color affect a crystal and help clients distinguish the crystal collections from Swarovski Created Diamonds.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swarovski, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Employee Benefits Specialist», «Benefits Administrator», «Benefits Coordinator», «Employee Benefits Analyst», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.