- Location
- Wrocław Lower Silesian Voivodeship Poland
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 3, 2026
About Swarovski
Swarovski began cutting crystal in Wattens, Austria, in 1895. Today its work spans crystal production, jewelry design and retail. The house also supplies crystals to designers working in fashion and couture.
The Assistant Store Manager serves as a Swarovski brand ambassador, developing the team, delivering exceptional customer experiences, and driving sales and store performance. The role is full-time, 40 hours per week.
Role & Responsibilities
- Serve as a role model by delivering outstanding customer service and brand experiences.
- Coach, motivate, and onboard team members to maximise performance.
- Support recruitment, talent development, and employee relations.
- Drive sales and support monthly plans and targets.
- Oversee store operations, including inventory, cash handling, and adherence to procedures.
- Deputise for the Store Manager as needed.
Qualifications
- 1–2 years of retail experience in a multicultural environment, ideally in luxury fashion, cosmetics, or lifestyle brands.
- Experience leading a team and coaching.
- A charismatic personality and the ability to build trusted relationships and inspire others.
- Excellent customer service skills and familiarity with digital tools.
- A responsible, proactive approach.
- Curiosity, empathy, teamwork, and the ability to achieve strong results.
Skills
Experience
1–2 years of retail experience in a multicultural environment, ideally in luxury fashion, cosmetics, or lifestyle brands.
Workplace
This position is based in Wrocław, Lower Silesian Voivodeship, Poland.
Explore jobs in Poland.
Benefits
Recognition awards; exclusive employee discounts on Swarovski products; paid volunteer leave; a global employee assistance programme covering mental, physical, and emotional health, management support, and financial and legal matters; comprehensive product, personal skills, and leadership training; career development opportunities.
Culture
Product knowledge is part of the sales role. Advisors explain how cut and color affect a crystal and help clients distinguish the crystal collections from Swarovski Created Diamonds.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swarovski, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Deputy Store Manager», «Assistant Retail Manager», «Store Manager Assistant», «Assistant Boutique Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.