- Location
- Metzingen Baden-Württemberg Germany
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Nov 3, 2026
About Swarovski
Swarovski began cutting crystal in Wattens, Austria, in 1895. Today its work spans crystal production, jewelry design and retail. The house also supplies crystals to designers working in fashion and couture.
The Assistant Store Manager delivers exceptional service and memorable Swarovski brand experiences while achieving sales targets and contributing to a dynamic team. The role covers customer relationship building, store standards, product and brand knowledge, and effective use of digital tools; development opportunities include leadership and specialist roles.
Role & Responsibilities
- Deliver outstanding customer service and build emotional connections through storytelling.
- Build trust and long-term customer relationships, and promote loyalty programmes.
- Achieve individual and team sales targets and take responsibility for results.
- Work with the team to maintain a welcoming and organised store environment.
- Stay informed about products and the brand, and use digital tools to improve the customer experience.
Qualifications
- Enthusiasm for fashion, luxury or lifestyle brands.
- Experience in a multicultural retail environment.
- Excellent, demonstrable customer service skills and an engaging personality that inspires trust.
- Curiosity, empathy and a results-oriented mindset, with a strong commercial mindset and a collaborative approach.
- Digital aptitude and confidence using retail technologies.
- Confidence in expressing individuality and contributing creative ideas to the team.
Skills
Workplace
This position is based in Metzingen, Baden-Württemberg, Germany, within easy reach of Stuttgart.
Explore jobs in Baden-Württemberg or in Germany.
Benefits
Recognition awards; exclusive employee discounts on Swarovski products; paid time for volunteering; free access to the global Employee Assistance Program (EAP); professional counselling and coaching on mental, physical and emotional health, leadership matters, financial matters and legal matters; comprehensive product and personality training; opportunities for professional development.
Culture
Product knowledge is part of the sales role. Advisors explain how cut and color affect a crystal and help clients distinguish the crystal collections from Swarovski Created Diamonds.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swarovski, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Assistant Retail Manager», «Deputy Store Manager», «Assistant Boutique Manager», «Retail Team Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.