- Location
- Ellesmere Port England UK
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Nov 3, 2026
About Swarovski
Swarovski began cutting crystal in Wattens, Austria, in 1895. Today its work spans crystal production, jewelry design and retail. The house also supplies crystals to designers working in fashion and couture.
The Assistant Store Manager supports a positive team environment, delivers exceptional customer experiences and drives commercial results at Swarovski in Ellesmere Port. Responsibilities include coaching and developing team members, supporting recruitment and employee relations, driving sales, overseeing store operations and covering for the Store Manager as needed.
Role & Responsibilities
- Model outstanding customer service and deliver an exceptional brand experience.
- Coach, motivate, and onboard team members to maximize performance.
- Support recruitment, talent development, and employee relations.
- Drive sales and support monthly plans and targets.
- Oversee store operations, including inventory, cash handling, and compliance.
- Cover for the Store Manager as needed.
Qualifications
- Experience in a multicultural retail environment in luxury fashion, cosmetics, or lifestyle brands.
- Some leadership and coaching experience.
- Able to establish trusting relationships and empower others.
- Excellent customer service skills and digital proficiency.
- Responsible, with the ability to take ownership.
- Curious, empathetic, results-driven team player with a commercial mindset.
Skills
Experience
1–2 years in a multicultural retail environment, in luxury fashion, cosmetics, or lifestyle brands; some leadership and coaching experience.
Workplace
The successful candidate will be located in Ellesmere Port, England, UK, with easy access to Liverpool.
Explore jobs in England or in the UK.
Benefits
Monthly bonus scheme; 60% off the RRP on staff purchases; 30% off the RRP on Swarovski Created Diamonds; enhanced annual holiday entitlement; one paid volunteering day each year; food and refreshments provided in store during shifts; staff referral bonus of up to £250; Jubilee Awards for service milestones; annual achievement awards; season ticket loan; online benefits platform with retail, hospitality, and entertainment discounts; career development opportunities.
Culture
Product knowledge is part of the sales role. Advisors explain how cut and color affect a crystal and help clients distinguish the crystal collections from Swarovski Created Diamonds.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swarovski, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Assistant Retail Manager», «Deputy Store Manager», «Assistant Boutique Manager», «Retail Team Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.