- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Nov 3, 2026
About Swarovski
Swarovski began cutting crystal in Wattens, Austria, in 1895. Today its work spans crystal production, jewelry design and retail. The house also supplies crystals to designers working in fashion and couture.
Swarovski is seeking an Assistant Store Manager for its Canberra Outlet to coach and develop the team, deliver exceptional customer experiences, drive sales and oversee store operations. The role supports recruitment, talent development and employee relations, and covers for the Store Manager as needed.
Role & Responsibilities
- Act as a role model by delivering outstanding customer service and brand experiences.
- Coach, motivate and onboard team members to maximise performance.
- Support recruitment, talent development and employee relations.
- Drive sales and support monthly plans and targets.
- Oversee store operations, including inventory, cash handling and compliance.
- Step in for the Store Manager as needed.
Qualifications
- Some leadership and coaching experience.
- A personable approach that builds trusting relationships and empowers others.
- Excellent customer service skills and digital proficiency.
- Responsible and able to take ownership.
- Curious, empathetic and results-driven team player with a commercial mindset.
Skills
Experience
1–2 years of experience in a multicultural retail environment, in luxury fashion, cosmetics or lifestyle brands.
Workplace
The role is situated in Canberra, Australian Capital Territory, Australia.
Explore jobs in Australia.
Benefits
Recognition awards; exclusive employee discounts on Swarovski products; paid volunteering leave; a global employee assistance program covering mental, physical and emotional health, managerial support, and financial and legal matters; product, personal and leadership skills training; career development opportunities.
Culture
Product knowledge is part of the sales role. Advisors explain how cut and color affect a crystal and help clients distinguish the crystal collections from Swarovski Created Diamonds.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swarovski, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Deputy Store Manager», «Assistant Retail Manager», «Assistant Boutique Manager», «Retail Team Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.