- Location
- Gdansk Pomeranian Voivodeship Poland
- Employment
- Full-Time
- Seniority
- Lead
- Department
- IT & Technology Systems
- Industry
- High Jewelry
- Posted
- Nov 3, 2026
About Swarovski
Swarovski began cutting crystal in Wattens, Austria, in 1895. Today its work spans crystal production, jewelry design and retail. The house also supplies crystals to designers working in fashion and couture.
Swarovski seeks an AI Agent Factory Lead to scale AI-driven automation, lead the AI agent operating model and portfolio, and deliver measurable business value across the organization. The role partners across business, Digital, IT, and Process Excellence, and steers governance, adoption, performance, budgets, and resources. Full-time role based in Gdansk, Poland, with hybrid and flexible work options.
Role & Responsibilities
- Lead the AI Agent Factory strategy and execution to scale AI-driven automation and deliver measurable business value across the organization.
- Drive the end-to-end operating model for AI agents, from intake and prioritization through design, development, deployment, monitoring, and scaling.
- Partner with business, Digital, IT, and Process Excellence teams to redesign workflows and prepare processes for AI-enabled automation.
- Establish and uphold governance, standards, and Responsible AI principles for the AI agent portfolio.
- Build and coordinate a distributed network of AI Agent Specialists across GBS, Digital, and, over time, other business functions.
- Drive adoption and value realization by embedding AI agents effectively into business operations.
- Monitor portfolio performance, including business impact, quality, risks, ROI, and adoption, and continuously improve outcomes.
- Steer budget and resource allocation across the AI Agent Factory, including make-versus-buy decisions to balance speed, cost, and capability building.
Qualifications
- University degree in Business, Engineering, Data, AI, or a related field, or equivalent practical experience.
- At least 7 years of experience in AI, Data, Digital, or Process Transformation roles, with proven success leading cross-functional and enterprise-wide initiatives.
- Proven experience designing or leading transformation initiatives, operating models, or automation portfolios in complex organizations.
- Demonstrated experience driving adoption and change, with a focus on embedding new capabilities into everyday business workflows.
- Strong understanding of AI, Generative AI, and agent-based automation is an asset.
- Solid knowledge of governance, Responsible AI, enterprise data, and IT architecture principles is an asset.
- Proven ability to identify high-impact opportunities, set priorities, and balance innovation with risk and operational feasibility.
- Strong stakeholder management skills.
- Strong analytical and strategic thinking, paired with a hands-on mindset and clear ownership.
- Excellent communication and influencing skills in English.
Skills
Experience
At least 7 years in AI, Data, Digital, or Process Transformation roles.
Education
University degree in Business, Engineering, Data, AI, or a related field, or equivalent practical experience.
Workplace
The successful candidate will be located in Gdansk, Pomeranian Voivodeship, Poland.
Explore jobs in Poland.
Benefits
Learning and career development programs; hybrid and flexible work options; a global employee assistance program covering mental, physical, and emotional health, managerial support, and finance and legal matters; paid volunteering leave; exclusive employee discounts on Swarovski products; private medical coverage; life insurance; MyBenefit program; employee social fund; recognition awards.
Culture
Product knowledge is part of the sales role. Advisors explain how cut and color affect a crystal and help clients distinguish the crystal collections from Swarovski Created Diamonds.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swarovski, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «AI Automation Lead», «AI Transformation Lead», «AI Operations Lead», «AI Program Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.