- Location
- Corso Giacomo Matteotti, 18 (View map)20121 MilanItaly
- Employment
- Full-Time
- Seniority
- Senior
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 1, 2026
About Stone Island
Founded in 1982 in Ravarino, Italy, Stone Island has established a distinctive identity through textile research, experimental dyeing techniques and functional design. Recognised by its compass emblem, the brand bridges technical outerwear and contemporary culture, with material innovation at the heart of its creative process. Part of the Moncler Group since 2021, Stone Island brings together expertise across design, product development, manufacturing, retail and corporate functions. As an employer, it offers a compelling setting for professionals drawn to the intersection of industrial ingenuity and fashion, where technical precision, curiosity and respect for the brand’s singular heritage underpin its continuing evolution.
Stone Island is seeking a Senior Client Advisor to join its Milan store ahead of its relocation. The full-time role guides clients through the brand’s values, heritage, and products, builds long-term relationships, supports store performance and operations, and requires fluency in Italian, English, and Chinese.
Role & Responsibilities
- Deliver an excellent client experience while maintaining the brand’s quality standards.
- Represent the brand to store clients, demonstrating commitment to its values and vision.
- Own all stages of the selling ceremony, drive sales through a client-centric approach, and engage in one-to-one clienteling to build long-term relationships.
- Support store operations and provide after-sales service and client follow-up.
- Develop in-depth knowledge of product categories and present collections, fabrics, and treatments through product storytelling.
- Implement and maintain the company’s visual standards in store in collaboration with the Visual Merchandising team; ensure consistent replenishment and stock management.
- Monitor store targets and KPIs, supporting managers in fostering a performance culture.
- Collaborate effectively and enthusiastically with the team, bringing energy and motivation to daily activities.
Qualifications
- Previous sales experience in fashion retail or hospitality; an interest in or studies in fashion-related courses. Luxury and contemporary retail experience is a plus.
- Strong understanding of the luxury sector, KPIs, and product sensitivity.
- Service-oriented, with strong communication and interpersonal skills, team spirit, and the ability to work independently.
- Reliable, punctual, and flexible.
- Passion for retail, client service, and the luxury fashion industry.
- Fluency and sophistication in Italian, English, and Chinese; an additional language is a plus.
- Digitally aware and open to new tools, applications, and ways of working.
- Ability to thrive in a fast-paced, dynamic environment.
Skills
Experience
Previous sales experience in fashion retail or hospitality.
Education
Interest in or studies in fashion-related courses.
Workplace
The successful candidate will be located in Milan, Lombardy, Italy.
Explore jobs in Lombardy or in Italy.
Culture
Stone Island’s workplace culture is shaped by technical curiosity, experimentation and a distinctive commitment to textile innovation. Its environment brings creative thinking and meticulous attention to detail together, reflecting the brand’s Italian sportswear heritage and its pursuit of functional, unconventional design.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Stone Island, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Sales Advisor», «Senior Client Consultant», «Senior Retail Advisor», «Senior Customer Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.