Stone Island Seasonal Sales Support Advisor

About Stone Island

Founded in 1982 in Ravarino, Italy, Stone Island has established a distinctive identity through textile research, experimental dyeing techniques and functional design. Recognised by its compass emblem, the brand bridges technical outerwear and contemporary culture, with material innovation at the heart of its creative process. Part of the Moncler Group since 2021, Stone Island brings together expertise across design, product development, manufacturing, retail and corporate functions. As an employer, it offers a compelling setting for professionals drawn to the intersection of industrial ingenuity and fashion, where technical precision, curiosity and respect for the brand’s singular heritage underpin its continuing evolution.

Role & Responsibilities

• Welcome clients and contribute to an engaging, authentic Stone Island experience.
• Support Client Advisors throughout the client journey, particularly during high-volume periods.
• Assist with client requests and connect clients with the appropriate Client Advisor or member of management.
• Retrieve and deliver merchandise from the back of house to the sales floor quickly and accurately.
• Support product availability and replenishment so the sales team can serve clients efficiently.
• Build foundational knowledge of Stone Island’s heritage, collections, innovative fabrics and product specifics.
• Contribute to individual and team objectives through proactive, responsive assistance.
• Support daily product flow, including replenishment, go-backs, stock organization and merchandise movement between the back of house and front of house.
• Assist with receiving, unpacking, organizing and preparing merchandise as directed by management.
• Maintain a clean, organized and efficient back of house and sales floor.
• Assist with inventory activities, cycle counts and other operational needs as requested.
• Help maintain Stone Island visual merchandising standards, including product presentation and organization.
• Handle merchandise appropriately and keep it readily available to support client and business needs.
• Provide flexible support in line with store needs and priorities, demonstrating solidarity and teamwork.
• Contribute to a positive, collaborative and respectful work environment.
• Represent Stone Island’s identity and values through a professional, authentic approach.
• Follow Company policies, procedures, safety requirements and operational standards.
• Demonstrate reliability, punctuality, flexibility and urgency, particularly during high-volume periods.
• Perform additional duties and responsibilities as required by management and/or the Company.

Qualifications

• Previous retail, hospitality, customer service or other client-facing experience preferred, but not required.
• Experience in a fast-paced retail or service environment is a plus.
• Experience in luxury or contemporary fashion retail is a plus, but not required.
• Client-focused, with a positive, professional and authentic attitude.
• Team-oriented, with strong interpersonal and communication skills.
• Proactive and resourceful, with a willingness to support wherever needed.
• Comfortable working in a fast-paced, high-volume retail environment.
• Strong attention to detail and organizational skills.
• Dependable, punctual and flexible.
• Interest in Stone Island, fashion, product innovation and the brand’s heritage.
• Willingness to learn product knowledge, store procedures and operational standards.
• Open to new technologies and ways of working.
• Effective communication skills in English; additional languages are a plus.
• Flexible availability throughout the seasonal employment period, including weekends, evenings, holidays and peak business days, based on business needs.

Skills

Experience

Previous retail, hospitality, customer service or other client-facing experience preferred, but not required; experience in a fast-paced retail or service environment is a plus, as is experience in luxury or contemporary fashion retail.

Compensation

The base compensation for this position ranges from USD 21 to USD 23 per hour.

Culture

Stone Island’s workplace culture is shaped by technical curiosity, experimentation and a distinctive commitment to textile innovation. Its environment brings creative thinking and meticulous attention to detail together, reflecting the brand’s Italian sportswear heritage and its pursuit of functional, unconventional design.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.