Stone Island Outlet Sales Advisor

About Stone Island

Founded in 1982 in Ravarino, Italy, Stone Island has established a distinctive identity through textile research, experimental dyeing techniques and functional design. Recognised by its compass emblem, the brand bridges technical outerwear and contemporary culture, with material innovation at the heart of its creative process. Part of the Moncler Group since 2021, Stone Island brings together expertise across design, product development, manufacturing, retail and corporate functions. As an employer, it offers a compelling setting for professionals drawn to the intersection of industrial ingenuity and fashion, where technical precision, curiosity and respect for the brand’s singular heritage underpin its continuing evolution.

Role & Responsibilities

• Contribute actively to store sales while maintaining optimal performance and efficiency.
• Maintain the store, including replenishment, visual merchandising and organization, in accordance with company standards and procedures.
• Deliver excellent customer service and uphold the brand’s required quality standards.
• Act as a brand ambassador and represent its image to customers.
• Welcome, advise and guide international and local customers throughout the sales process.
• Present the Stone Island world and collections.
• Provide personalized advice that meets customers’ expectations and needs.
• Maintain visual merchandising in the store in line with company policy.
• Keep the sales floor and stockroom in good order, receive merchandise and prepare end-of-season returns.
• Manage after-sales service and follow up with customers.
• Help handle sensitive situations involving customer complaints and the sales process more generally.
• Follow internal procedures and support management in their implementation and monitoring.

Qualifications

• Product sensitivity and a good knowledge of fashion.
• Strong commercial skills, availability and responsiveness.
• Good understanding of key performance indicators (KPIs).
• A personal image and appearance consistent with the brand’s style.
• Excellent interpersonal skills and strong listening ability.
• Service orientation, team spirit and the ability to work independently.
• Reliability, punctuality and flexibility to work weekends.
• Fluent French and English; an additional language such as Chinese, Russian or Italian is an asset.
• Strong affinity with the brand’s style and the ability to represent it effectively.

Skills

Culture

Stone Island’s workplace culture is shaped by technical curiosity, experimentation and a distinctive commitment to textile innovation. Its environment brings creative thinking and meticulous attention to detail together, reflecting the brand’s Italian sportswear heritage and its pursuit of functional, unconventional design.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.