- Location
- Via Forcella, 5 (View map)20144 MilanItaly
- Employment
- Full-Time
- Seniority
- Senior
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 4, 2026
About Stone Island
Founded in 1982 in Ravarino, Italy, Stone Island has established a distinctive identity through textile research, experimental dyeing techniques and functional design. Recognised by its compass emblem, the brand bridges technical outerwear and contemporary culture, with material innovation at the heart of its creative process. Part of the Moncler Group since 2021, Stone Island brings together expertise across design, product development, manufacturing, retail and corporate functions. As an employer, it offers a compelling setting for professionals drawn to the intersection of industrial ingenuity and fashion, where technical precision, curiosity and respect for the brand’s singular heritage underpin its continuing evolution.
Stone Island is seeking a Client Insights Analyst for its HQ Omnichannel Client Team in Milan. The role analyzes CRM, retail and digital data, develops reporting and supports segmentation and campaign measurement; the compensation package is €38,000–€48,000 gross under the CCNL Tessile.
Role & Responsibilities
- Analyze CRM, retail and digital data to generate actionable client insights and identify opportunities to grow client acquisition, retention, engagement and lifetime value.
- Develop and maintain dashboards, reports and performance analyses to monitor CRM initiatives, client behavior and key business KPIs, ensuring timely and accurate reporting.
- Work with CRM, Retail, Digital and Data teams to turn business questions into analytical frameworks and support data-driven decision-making across client initiatives.
- Support client segmentation, audience definition and campaign measurement; evaluate performance and recommend ongoing optimization of client strategies.
Qualifications
- Strong analytical and problem-solving skills, with the ability to translate complex data into clear, actionable business recommendations.
- Hands-on experience with CRM and BI tools such as Salesforce, Power BI, Tableau or Dynamics, with advanced Excel proficiency; SQL knowledge is a plus.
- Excellent communication and stakeholder management skills, with the ability to collaborate effectively across CRM, Retail, Digital and Technology teams in an international environment.
Skills
Experience
5–7 years of experience in CRM analytics, customer intelligence, business analytics or a similar data-driven role, preferably within luxury, fashion, retail or consumer brands.
Workplace
The role is situated in Milan, Lombardy, Italy.
Explore jobs in Lombardy or in Italy.
Benefits
Competitive corporate welfare services.
Culture
Stone Island’s workplace culture is shaped by technical curiosity, experimentation and a distinctive commitment to textile innovation. Its environment brings creative thinking and meticulous attention to detail together, reflecting the brand’s Italian sportswear heritage and its pursuit of functional, unconventional design.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Stone Island, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Insights Analyst», «CRM Analyst», «Customer Analytics Analyst», «Client Intelligence Analyst», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.