- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 1, 2026
About Stone Island
Founded in 1982 in Ravarino, Italy, Stone Island has established a distinctive identity through textile research, experimental dyeing techniques and functional design. Recognised by its compass emblem, the brand bridges technical outerwear and contemporary culture, with material innovation at the heart of its creative process. Part of the Moncler Group since 2021, Stone Island brings together expertise across design, product development, manufacturing, retail and corporate functions. As an employer, it offers a compelling setting for professionals drawn to the intersection of industrial ingenuity and fashion, where technical precision, curiosity and respect for the brand’s singular heritage underpin its continuing evolution.
Stone Island is seeking a full-time Client Advisor for its Vienna boutique. The role focuses on customer experience, clienteling, product knowledge, sales and cross-selling, with support for back-of-house operations, visual merchandising, and possible opening and closing duties.
Role & Responsibilities
- Welcomes customers with passion and authenticity, presents Stone Island’s values and heritage, learns about each customer, and provides honest, sincere advice.
- Builds and maintains long-term customer relationships and develops the Stone Island community.
- Collects valuable customer information throughout the customer journey.
- Proactively participates in one-to-one activities to nurture customer relationships.
- Maintains in-depth knowledge of the collection and shares information and insights about fabrics and product features.
- Drives sales, achieves individual results, contributes to team results, and maximizes sales opportunities through cross-selling.
- Supports back-of-house organization and procedure implementation, as well as replenishment and transfer activities.
- Helps maintain the store’s visual merchandising standards.
- May have opening and closing responsibilities.
Qualifications
- Some experience in sales roles in fashion retail, food service, or hospitality, or an interest in or studies in fashion-related courses; experience in luxury and contemporary retail is an advantage.
- Customer-service orientation and commercial mindset.
- Trustworthiness, willingness, flexibility, agility, and a team-oriented attitude.
- Fluent Chinese and German, with good English; additional languages are an advantage.
- Openness to new technologies.
Skills
Experience
Some experience in sales roles in fashion retail, food service, or hospitality; experience in luxury and contemporary retail is an advantage.
Education
Interest in or studies in fashion-related courses.
Workplace
The successful candidate will be located in Vienna, Vienna, Austria.
Explore jobs in Austria.
Culture
Stone Island’s workplace culture is shaped by technical curiosity, experimentation and a distinctive commitment to textile innovation. Its environment brings creative thinking and meticulous attention to detail together, reflecting the brand’s Italian sportswear heritage and its pursuit of functional, unconventional design.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Stone Island, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Relations Advisor», «Retail Sales Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.