- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 1, 2026
About Stone Island
Founded in 1982 in Ravarino, Italy, Stone Island has established a distinctive identity through textile research, experimental dyeing techniques and functional design. Recognised by its compass emblem, the brand bridges technical outerwear and contemporary culture, with material innovation at the heart of its creative process. Part of the Moncler Group since 2021, Stone Island brings together expertise across design, product development, manufacturing, retail and corporate functions. As an employer, it offers a compelling setting for professionals drawn to the intersection of industrial ingenuity and fashion, where technical precision, curiosity and respect for the brand’s singular heritage underpin its continuing evolution.
Stone Island seeks a Client Advisor in Rome to represent the brand, guide local and international clients through the selling ceremony, and build lasting relationships through personalized service and product storytelling. The role supports store operations, after-sales follow-up, visual standards, replenishment, stock management and store performance during the upcoming relocation of the Rome boutique.
Role & Responsibilities
- Ensure an excellent client experience while maintaining the brand’s quality standards.
- Represent Stone Island as a brand ambassador, demonstrating commitment to its values and vision.
- Welcome, advise and support local and international clients throughout the selling ceremony, contributing to store performance and building lasting relationships.
- Present the Stone Island universe through storytelling about collections, fabrics, treatments and the brand’s technical excellence.
- Provide personalized advice tailored to clients’ expectations and needs.
- Support store operations, provide after-sales service and follow up with clients.
- Implement and maintain company visual standards in store, collaborating with the Visual Merchandising team and ensuring consistent replenishment and stock management.
- Stay informed about store targets and KPIs, supporting managers in promoting a performance culture.
- Collaborate effectively and enthusiastically with the team, bringing energy and motivation to daily activities.
Qualifications
- Previous experience in sales roles within fashion retail or hospitality; studies or an interest in fashion-related courses are a plus, and experience in luxury and contemporary retail is an advantage.
- Good understanding of the luxury sector, KPIs and product sensitivity.
- Service orientation, strong communication and interpersonal skills, team spirit, and the ability to work independently.
- Reliability, punctuality and flexibility.
- Passion for retail, client service and the luxury fashion industry.
- Fluent, sophisticated Italian and English; Chinese is strongly preferred. Additional languages are a plus.
- Digital awareness and openness to new tools, applications and ways of working.
- Ability to thrive in a fast-paced, dynamic environment.
Skills
Experience
Previous experience in sales roles within fashion retail or hospitality; experience in luxury and contemporary retail is an advantage.
Education
Studies in, or an interest in, fashion-related courses are a plus.
Workplace
The successful candidate will be located in Rome, Lazio, Italy.
Culture
Stone Island’s workplace culture is shaped by technical curiosity, experimentation and a distinctive commitment to textile innovation. Its environment brings creative thinking and meticulous attention to detail together, reflecting the brand’s Italian sportswear heritage and its pursuit of functional, unconventional design.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Stone Island, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Relations Associate», «Retail Sales Associate», «Style Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.