Stone Island Client Advisor Manager

About Stone Island

Founded in 1982 in Ravarino, Italy, Stone Island has established a distinctive identity through textile research, experimental dyeing techniques and functional design. Recognised by its compass emblem, the brand bridges technical outerwear and contemporary culture, with material innovation at the heart of its creative process. Part of the Moncler Group since 2021, Stone Island brings together expertise across design, product development, manufacturing, retail and corporate functions. As an employer, it offers a compelling setting for professionals drawn to the intersection of industrial ingenuity and fashion, where technical precision, curiosity and respect for the brand’s singular heritage underpin its continuing evolution.

Role & Responsibilities

• Lead and coach the team to deliver the Stone Island Client Promise, using regular one-to-ones, observations and coaching; identify development and training needs and partner with the Field Training Manager on individual action plans.
• Identify, recruit and develop talent, and establish succession plans with the Store Manager/Director and Human Resources.
• Inspire and manage the team, fostering a positive, harmonious and cooperative workplace built on trust and respect for diversity.
• Assess and manage performance against expectations; partner with the Store Manager/Director and Human Resources on performance management and progressive discipline.
• Conduct monthly one-to-ones and performance reviews.
• Lead by example to establish a client-centric mindset and deliver an exceptional client experience.
• Help the team build long-term client relationships through clienteling tools and activities, and action plans aligned with objectives and KPIs.
• Monitor team clienteling performance daily, weekly and monthly.
• Drive conversion and new client acquisition during engaging Client Experience Management (CEM) segments.
• Give the Merchandising team product recommendations and qualitative feedback on product performance, quality, client insights, the local market, competitors, trends and missed opportunities, drawing on the team’s knowledge.
• Share enthusiasm and expertise through team animations, daily briefings, information sharing and mentoring.
• Implement action plans to drive business and maximize product performance through visual merchandising, clienteling, training and team animations.
• Communicate corporate strategy and relevant business information in ways that inspire engagement with the Company vision.
• Plan, support and execute Client Experience Management (CEM) segments before, during and after the sale to drive performance.
• Demonstrate sales leadership, support team members’ sales and foster cross-selling, prospecting, new client acquisition and repeat purchases during CEM segments.
• Build and develop an individual client portfolio.
• Manage client flow on the sales floor as the CEM, ensuring all clients receive attention and exceptional service.
• Proactively handle escalated client-related situations.
• Maximize business opportunities through efficient client experiences and sales-floor management, maintaining a visible and supportive presence and upholding the Stone Island Client Promise and Brand values.
• Collaborate with Operations, Human Resources, Asset Protection and other cross-functional departments to ensure compliance with Company policies and procedures.
• Support and maintain visual merchandising standards.
• Communicate and implement grooming guidelines.
• Perform other reasonable duties requested by management to fulfill the role’s requirements.

Qualifications

• At least 5 years of progressive retail experience.
• At least 3 years of experience managing teams in retail, luxury retail or a service-related industry.
• A bachelor’s degree is a plus.
• Ability to build effective, high-performing teams.
• Hiring and staffing capability.
• Ability to manage vision and purpose.
• Managerial courage.
• Client-centric approach and ability to thrive in a fast-paced, dynamic environment.
• Proven track record in sales generation and client development.
• Ability to drive results without compromising ethics or quality.
• Strong business acumen and analytical skills, including the ability to read and analyze reports and perform fundamental calculations.
• Professional presentation and effective verbal and written communication with colleagues at all levels and with clients.
• Technologically adept, with proficiency in Microsoft Word, Microsoft Excel and Outlook.

Skills

Experience

At least 5 years of progressive retail experience, including at least 3 years managing teams in retail, luxury retail or a service-related industry.

Education

A bachelor’s degree is a plus.

Compensation

The base compensation for this position ranges from USD 72,000 to USD 82,000 per annum.

Culture

Stone Island’s workplace culture is shaped by technical curiosity, experimentation and a distinctive commitment to textile innovation. Its environment brings creative thinking and meticulous attention to detail together, reflecting the brand’s Italian sportswear heritage and its pursuit of functional, unconventional design.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.