- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 10, 2026
About Stella McCartney
Stella McCartney is a pioneering British luxury fashion house, founded in 2001 and renowned for redefining modern elegance through a steadfast commitment to sustainability, innovation, and cruelty-free design. As an employer, the brand offers a purpose-driven environment where creativity, craftsmanship, and responsible business practices converge across ready-to-wear, accessories, beauty, and lifestyle categories. Its teams are encouraged to challenge convention, embrace circular thinking, and contribute to a progressive vision of luxury that respects people, animals, and the planet. Working at Stella McCartney means joining an influential global maison with an entrepreneurial spirit and a clear ethical voice.
Stella McCartney seeks a Store Manager for its Osaka store to lead store operations, sales planning, team development, customer management, and sales of apparel, bags, shoes, and accessories. The permanent, full-time role also involves coordinating with department-store managers and headquarters, supporting the Area Manager, and responding to store emergencies when required.
Role & Responsibilities
- Oversee all store operations, develop sales plans, coach and develop staff, improve processes, and lead events and in-store promotions.
- Coordinate with department-store managers and headquarters; report and consult as needed; support the Area Manager.
- Sell Stella McCartney apparel, bags, shoes, and accessories, and provide customers with styling recommendations.
- Manage displays and gift wrapping.
- Coordinate inbound and outbound shipments; inspect merchandise; manage products, inventory, and sales records.
- Manage customer records and analysis, and conduct customer follow-up.
- Handle other related duties.
- Travel domestically for store manager meetings and events when required, including day trips or overnight stays.
- Respond to emergencies as a store manager, including disasters, unforeseen events, or staff absences, potentially on days off or outside working hours.
Qualifications
- Experience in customer service and sales in apparel, luxury brands, or select shops, with at least 2–3 years as a Store Manager or Assistant Store Manager.
- Ability to contribute to the development of the store and Stella McCartney through store sales management, customer management, and staff development.
- Ability to demonstrate leadership in resolving store issues regardless of title or assigned duties.
- Ability to proactively propose and implement ideas that improve operational and administrative efficiency.
- Experience coaching and developing direct reports or junior colleagues.
- Experience developing customers in department stores or directly operated stores, handling products at a price point equivalent to Stella McCartney products.
- Customer service, sales, and store operations experience enabling an immediate contribution to the store.
- Ability to efficiently handle related duties and merchandise inspection using computers and systems.
- Ability to work collaboratively.
- Ability to inspire others and act as a leader.
- Prompt consultation and reporting, with flexibility to respond to changing circumstances.
- Strong interest in product design, materials, brand history, and sustainability, and eagerness to learn.
- Experience and perspective to understand the company’s medium- and long-term goals and challenges and translate them into store operations.
- Experience in customer service, sales, and customer development, handling products at a price point equivalent to Stella McCartney products.
- Staff development and team management skills.
- Problem-solving ability.
- Basic computer skills, including email, Word document creation, and Excel.
- Basic English; Eiken Grade 2 level is preferred.
- Numerical and data analysis skills; Bookkeeping Grade 3 level is preferred.
- Experience using social media and applications, including LINE, Instagram, Zoom, Skype, and Teams.
Skills
Experience
At least 2–3 years as a Store Manager or Assistant Store Manager, with customer service and sales experience in apparel, luxury brands, or select shops.
Benefits
Employee discount; exclusive staff and sample sales; flexible working/core hours; enhanced maternity and paternity benefits; volunteer and birthday leave; employee referral bonus.
Culture
Stella McCartney fosters a progressive, purpose-driven workplace where creativity is closely tied to sustainability, innovation, and responsible luxury. The brand encourages collaboration, ethical thinking, and entrepreneurial energy, offering employees an environment shaped by modern design, conscious values, and a commitment to positive change in fashion.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.