Stella McCartney Store Manager

About Stella McCartney

Stella McCartney is a pioneering British luxury fashion house, founded in 2001 and renowned for redefining modern elegance through a steadfast commitment to sustainability, innovation, and cruelty-free design. As an employer, the brand offers a purpose-driven environment where creativity, craftsmanship, and responsible business practices converge across ready-to-wear, accessories, beauty, and lifestyle categories. Its teams are encouraged to challenge convention, embrace circular thinking, and contribute to a progressive vision of luxury that respects people, animals, and the planet. Working at Stella McCartney means joining an influential global maison with an entrepreneurial spirit and a clear ethical voice.

Role & Responsibilities

• Manage all aspects of store operations, including sales planning, staff development, leading events and promotions, coordinating with department-store managers, liaising with head office, reporting and consultation, and supporting the area manager.
• Sell Stella McCartney apparel, bags, shoes and accessories.
• Provide customers with styling recommendations.
• Manage displays and gift wrapping.
• Coordinate incoming and outgoing shipments.
• Inspect merchandise and manage products, inventory and sales records.
• Manage customer relationships, analyze customer data and conduct follow-up.
• Perform other related duties.

Qualifications

• Experience in customer service and sales in apparel, luxury brands or select shops, with at least 2–3 years or more as a store manager or assistant store manager.
• Ability to contribute to the development of the store and Stella McCartney through store sales management, customer management and staff development.
• Demonstrated leadership in resolving store issues regardless of role or job scope.
• Proactive in proposing and implementing ideas to improve operational and administrative efficiency.
• Experience coaching and developing direct reports and junior colleagues.
• Experience developing customers in department stores or directly operated stores.
• Customer service, sales and store operations experience sufficient to contribute immediately.
• Ability to work collaboratively.
• Ability to inspire others and act as a leader.
• Timely consultation and reporting, with flexibility to respond to changing circumstances.
• Strong interest in learning about product design, materials, brand history and sustainability.
• Customer service, sales and customer development experience.
• Staff development and team management capability.
• Problem-solving ability.
• Basic computer skills, including email, Word document creation and Excel.
• Basic English; English Proficiency Test Grade 2 level is preferred.
• Numerical and data analysis skills; Bookkeeping Grade 3 level is preferred.
• Experience using social media and applications such as LINE, Instagram, Zoom, Skype and Teams.
• Domestic travel for store-manager meetings and events may be required, including day trips or overnight stays.
• In emergencies, such as disasters, unforeseen events or store staff absences, the store manager may need to respond on days off or outside working hours.
• The company welcomes people with disabilities and will consider reasonable adjustments; candidates should notify the company within 48 hours of the interview if adjustments are required.

Skills

Experience

At least 2–3 years or more as a store manager or assistant store manager, with customer service and sales experience in apparel, luxury brands or select shops.

Benefits

Employee discount; exclusive staff and sample sales; flexible working/core hours; enhanced maternity and paternity benefits; volunteer leave and birthday leave; employee referral bonus.

Culture

Stella McCartney fosters a progressive, purpose-driven workplace where creativity is closely tied to sustainability, innovation, and responsible luxury. The brand encourages collaboration, ethical thinking, and entrepreneurial energy, offering employees an environment shaped by modern design, conscious values, and a commitment to positive change in fashion.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.