Stella McCartney Client Advisor and Stock Controller

About Stella McCartney

Stella McCartney is a pioneering British luxury fashion house, founded in 2001 and renowned for redefining modern elegance through a steadfast commitment to sustainability, innovation, and cruelty-free design. As an employer, the brand offers a purpose-driven environment where creativity, craftsmanship, and responsible business practices converge across ready-to-wear, accessories, beauty, and lifestyle categories. Its teams are encouraged to challenge convention, embrace circular thinking, and contribute to a progressive vision of luxury that respects people, animals, and the planet. Working at Stella McCartney means joining an influential global maison with an entrepreneurial spirit and a clear ethical voice.

Role & Responsibilities

• Act as a Stella McCartney brand ambassador at the Noventa di Piave outlet store.
• Deliver consistently exceptional, on-brand customer service that builds loyalty to the store and brand.
• Achieve individual and store sales targets, contributing to daily, monthly and annual objectives.
• Apply the Selling Ceremonies and the “Style it like Stella” selling method to maximize sales, brand awareness and client loyalty.
• Attend and complete available in-store and online training programmes, including those on the Yoobic platform, to build knowledge of brand values, products and company standards.
• Collaborate with team members to achieve shared goals and ensure customer satisfaction, following the store’s daily briefing.
• Maintain the company image by adhering to grooming standards and operational guidelines, and demonstrate a proactive brand ambassador attitude.
• Stay informed about competitors, market pricing, positioning, industry trends and news, sharing relevant information with clients.
• Develop and manage the client portfolio; keep the CRM/POS system updated; handle special requests, including repairs, special orders and returns; and represent the brand in the market.
• Provide an excellent client experience in line with company standards, accurately explain products and benefits with a focus on sustainability, and resolve complaints with optimal solutions.
• Support stockroom operations, including deliveries, inventories and replenishment; maintain an orderly, efficient stockroom; monitor negative stock; and prepare for markdown periods.
• Follow company policies and procedures, with a focus on loss prevention; manage in-store IT tickets; and oversee aftersales orders, deliveries, adjustments, returns and repairs in line with company policy.

Qualifications

• Excellent communication skills.
• English and Italian are required; Cantonese, Mandarin, Russian, Spanish or Arabic are helpful.
• Sales and stock experience, ideally within a luxury brand and/or fashion outlet retail.
• Experience in a customer service role involving face-to-face customer contact.
• Ability to adapt to frequent change and a high-pressure environment.
• Ability to initiate contact and communicate effectively.
• Motivation to be a strong team member working toward a shared goal.
• Strong clienteling skills and experience.

Skills

Compensation

The base compensation for this position ranges from EUR 25,000 to EUR 30,000 per annum.

Culture

Stella McCartney fosters a progressive, purpose-driven workplace where creativity is closely tied to sustainability, innovation, and responsible luxury. The brand encourages collaboration, ethical thinking, and entrepreneurial energy, offering employees an environment shaped by modern design, conscious values, and a commitment to positive change in fashion.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.