Stella McCartney Retail Supervisor

About Stella McCartney

Stella McCartney is a pioneering British luxury fashion house, founded in 2001 and renowned for redefining modern elegance through a steadfast commitment to sustainability, innovation, and cruelty-free design. As an employer, the brand offers a purpose-driven environment where creativity, craftsmanship, and responsible business practices converge across ready-to-wear, accessories, beauty, and lifestyle categories. Its teams are encouraged to challenge convention, embrace circular thinking, and contribute to a progressive vision of luxury that respects people, animals, and the planet. Working at Stella McCartney means joining an influential global maison with an entrepreneurial spirit and a clear ethical voice.

Role & Responsibilities

• Support retail business objectives through exemplary clienteling and service, partnering closely with the Store Manager and serving as a Stella McCartney ambassador.
• Lead by example on the sales floor, engaging clients, delivering exceptional service, and meeting mystery shop goals.
• Communicate company KPIs and identify strategies to meet performance standards.
• Support daily team briefings on business trends and relevant updates.
• Partner with management to build brand awareness and store presence, and grow market share through community outreach and company-sponsored events.
• Maintain visual merchandising standards set by the worldwide headquarters.
• Work with the Stock Controller to organize stock and meet stock management guidelines.
• Foster a positive, professional team environment grounded in trust and integrity and focused on strong performance.
• Ensure a consistent, brand-aligned onboarding experience for new hires.
• Help attract, recruit, and retain a high-performing team.
• Lead the team in delivering excellent customer service and after-sales experiences to increase and retain customer loyalty.
• Capture relevant client data to build relationships and personalize prospective-client development.
• Use KPI insight to devise strategies when performance standards are not met.
• Support and align with key business initiatives and new product launches.

Qualifications

• Fluent English is required; additional languages are beneficial.
• Sales and client management experience in luxury or premium retail.
• Ability to analyze sales reports, identify business trends, and respond quickly to business needs.
• Previous team management experience.
• Demonstrated ability to deliver positive customer experiences that build loyalty and measurable results.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Industry awareness and strong business acumen.
• Strong verbal and written communication and excellent organizational skills.
• A bachelor's degree in a related field is preferred.

Skills

Experience

Sales and client management experience in luxury or premium retail; previous team management experience.

Education

A bachelor's degree in a related field is preferred.

Compensation

The base compensation for this position ranges from EUR 32,000 to EUR 37,000 per annum.

Culture

Stella McCartney fosters a progressive, purpose-driven workplace where creativity is closely tied to sustainability, innovation, and responsible luxury. The brand encourages collaboration, ethical thinking, and entrepreneurial energy, offering employees an environment shaped by modern design, conscious values, and a commitment to positive change in fashion.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.