Stella McCartney Retail Excellence and Training Manager

About Stella McCartney

Stella McCartney is a pioneering British luxury fashion house, founded in 2001 and renowned for redefining modern elegance through a steadfast commitment to sustainability, innovation, and cruelty-free design. As an employer, the brand offers a purpose-driven environment where creativity, craftsmanship, and responsible business practices converge across ready-to-wear, accessories, beauty, and lifestyle categories. Its teams are encouraged to challenge convention, embrace circular thinking, and contribute to a progressive vision of luxury that respects people, animals, and the planet. Working at Stella McCartney means joining an influential global maison with an entrepreneurial spirit and a clear ethical voice.

Role & Responsibilities

• Drive and coordinate Global Retail Excellence and Retail Training initiatives across the worldwide retail network, translating global priorities into consistent execution at market and store level.
• Coordinate and monitor Retail Excellence tools and processes, including Stella Client Experience Checklists, monthly one-to-ones, implementation trackers and action plans; identify recurring execution gaps and ensure follow-up with Retail teams.
• Manage end-to-end onboarding for newly appointed Store Managers and Client Style Advisors, coordinating with HR, Retail and other stakeholders to deliver milestones, learning activities and completion requirements consistently across markets.
• Coordinate the annual Global Retail Training Calendar and seasonal, product, brand, selling skills and commercial training priorities, managing timelines, stakeholders and delivery plans across the worldwide retail network.
• Design, develop and update training content and learning tools in Product, Brand, Selling Skills, Styling and Client Experience, partnering with Product Merchandising, Marketing, Visual Merchandising and other functions, and supporting localization where required.
• Manage Stella Academy / Yoobic as the key digital learning platform for Retail, including content and e-learning module creation, platform administration, learning engagement, completion monitoring, reporting and first-level user support.
• Deliver virtual and in-person training sessions and facilitate Train-the-Trainer programs, supporting seasonal launches, strategic learning initiatives and ongoing capability development across Retail.
• Coordinate the implementation and ongoing development of the Stella Client Experience, Styling Skills and Global Ambassadors programmes, driving engagement, sharing best practices across markets and ensuring alignment with brand service and client experience standards.
• Monitor the effectiveness and adoption of Retail Excellence and Training initiatives through completion rates, participation, learning engagement and client experience indicators; prepare regular reports and use insights and feedback to identify improvement opportunities.
• Partner operationally with the Global Retail Excellence, Training & Operations Director, managing project plans, deadlines, communications and cross-functional stakeholders, and supporting global Retail Excellence, Training and Client Experience projects.

Qualifications

• At least 5 years of experience in Retail Excellence, Retail Training, Learning & Development or Retail Operations, ideally in an international luxury or premium fashion environment.
• Strong understanding of retail operations, client experience and learning and development within a global retail organization.
• Proven experience designing, developing and delivering engaging training programs and learning content for retail teams.
• Strong project management and organizational skills, with the ability to coordinate multiple initiatives, stakeholders and markets simultaneously.
• Excellent communication, presentation and facilitation skills, with the ability to engage and influence different audiences across the organization.
• Strong stakeholder management skills and the ability to collaborate effectively with Retail teams and cross-functional corporate departments.
• Proactive, solution-oriented and hands-on approach, strong attention to detail, and the ability to work autonomously in a fast-paced international environment.
• Strong digital mindset and confidence using LMS and learning platforms; experience with Yoobic is a plus.
• Analytical mindset, with the ability to monitor KPIs, completion rates and engagement metrics and translate insights into continuous improvement actions.
• Fluent in English; additional languages are a plus.
• Proficiency in Microsoft Office tools.
• Availability to travel internationally when required.

Skills

Experience

At least 5 years in Retail Excellence, Retail Training, Learning & Development or Retail Operations, ideally in an international luxury or premium fashion environment.

Compensation

The base compensation for this position ranges from EUR 50,000 to EUR 60,000 per annum.

Culture

Stella McCartney fosters a progressive, purpose-driven workplace where creativity is closely tied to sustainability, innovation, and responsible luxury. The brand encourages collaboration, ethical thinking, and entrepreneurial energy, offering employees an environment shaped by modern design, conscious values, and a commitment to positive change in fashion.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.