Stella McCartney Client Advisor

About Stella McCartney

Stella McCartney is a pioneering British luxury fashion house, founded in 2001 and renowned for redefining modern elegance through a steadfast commitment to sustainability, innovation, and cruelty-free design. As an employer, the brand offers a purpose-driven environment where creativity, craftsmanship, and responsible business practices converge across ready-to-wear, accessories, beauty, and lifestyle categories. Its teams are encouraged to challenge convention, embrace circular thinking, and contribute to a progressive vision of luxury that respects people, animals, and the planet. Working at Stella McCartney means joining an influential global maison with an entrepreneurial spirit and a clear ethical voice.

Role & Responsibilities

• Represent Stella McCartney as a brand ambassador at its outlet store in Noventa di Piave.
• Deliver excellent customer service in line with the brand’s service standards, building and maintaining loyalty to the store and brand.
• Meet individual and store daily, monthly, and annual sales targets.
• Use sales techniques such as cross-selling to drive sales and KPIs.
• Open and close the store and complete the related tasks.
• Stay informed about products, trends, and collections, and ensure clients are kept informed.
• Handle customer complaints, seek assistance when needed, and resolve issues to the satisfaction of the customer and the company.
• Achieve at least 85% in mystery shop reports when serving as the primary sales associate.
• Understand and follow policies, procedures, and compliance requirements.
• Present in accordance with the company’s uniform and grooming standards.
• Consistently comply with PCI policies and regulations.
• Follow security, health, and safety regulations.
• Replenish stock and maintain high standards of merchandise and product presentation.
• Maintain the designated area of pride.
• Support cycle counts and twice-yearly inventories.
• Process shipments and transfers in line with relevant procedures.
• Perform additional ad hoc duties within the defined responsibilities and accountability of the Client Style Advisor role.

Qualifications

• Excellent communication skills.
• English and Italian are required; Cantonese, Mandarin, Russian, Spanish, or Arabic are helpful.
• Sales experience, ideally with a luxury brand and/or in fashion outlet retail.
• Experience in a customer service role involving face-to-face customer contact.
• Ability to adapt to frequent change and a high-pressure environment.
• Ability to initiate contact and communicate effectively.
• Motivation to work as a strong teammate toward a common goal.
• Strong clienteling skills and experience.

Skills

Experience

Sales experience, ideally within a luxury brand and/or fashion outlet retail; experience in a customer service role with face-to-face customer contact; clienteling experience.

Compensation

The base compensation for this position ranges from EUR 25,000 to EUR 30,000 per annum.

Culture

Stella McCartney fosters a progressive, purpose-driven workplace where creativity is closely tied to sustainability, innovation, and responsible luxury. The brand encourages collaboration, ethical thinking, and entrepreneurial energy, offering employees an environment shaped by modern design, conscious values, and a commitment to positive change in fashion.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.