- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- €15,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 10, 2026
About Stella McCartney
Stella McCartney is a pioneering British luxury fashion house, founded in 2001 and renowned for redefining modern elegance through a steadfast commitment to sustainability, innovation, and cruelty-free design. As an employer, the brand offers a purpose-driven environment where creativity, craftsmanship, and responsible business practices converge across ready-to-wear, accessories, beauty, and lifestyle categories. Its teams are encouraged to challenge convention, embrace circular thinking, and contribute to a progressive vision of luxury that respects people, animals, and the planet. Working at Stella McCartney means joining an influential global maison with an entrepreneurial spirit and a clear ethical voice.
The Client Advisor represents Stella McCartney at its Rinascente corner in Milan, delivering luxury service, meeting sales targets, developing client relationships and supporting store operations. The role is part-time at 24 hours per week, with gross annual pay of €15,000, pro rata from a full-time equivalent gross annual salary of €25,000.
Role & Responsibilities
- Represent Stella McCartney as a brand ambassador at its Rinascente corner in Milan, delivering consistently exceptional, on-brand customer service and building loyalty to the store and brand.
- Provide excellent service in line with the company’s service values and standards.
- Know and achieve personal and store daily, monthly, and annual sales targets.
- Apply sales techniques, including cross-selling, to drive sales and KPIs.
- Deliver a unique luxury in-store experience to Stella clients, aligned with company values and the “Style it like Stella” selling method.
- Communicate effectively with clients to understand and manage their needs and exceed their expectations.
- Stay informed about current products, trends, and collections, and ensure clients are informed.
- Handle customer complaints, seeking assistance when necessary and resolving issues to the satisfaction of the customer and company.
- Proactively manage and develop CRM activities and a personal client portfolio.
- Achieve a score of at least 90% in mystery shop reports where the employee is the primary Client Style Advisor.
- Understand and follow all policies, procedures, and compliance requirements.
- Maintain personal presentation in line with the company’s uniform and grooming standards.
- Act as a brand ambassador through a proactive attitude, active participation and cooperation with the team, and pride in work.
- Consistently follow PCI compliance policies and regulations.
- Adhere to security, health, and safety regulations.
- Replenish stock and maintain high visual merchandising standards in store, in line with company guidelines.
- Support cycle counts and annual inventories.
- Support shipment and transfer processing in line with relevant procedures.
- Carry out other ad hoc duties within the defined responsibilities and accountability of the Client Style Advisor role.
Qualifications
- Excellent communication skills.
- English is required; Cantonese, Mandarin, Russian, French, and Arabic are helpful.
- Sales experience, ideally with a luxury brand and/or in outlet retail.
- Experience in a customer service role involving face-to-face customer contact.
- Ability to adapt to frequent change and a high-pressure environment.
- Ability to initiate contact and communicate effectively.
- Motivation to be a strong team player working toward a common goal.
- Strong clienteling skills and experience.
Skills
Experience
Sales experience, ideally within a luxury brand and/or outlet retail; experience in a customer service role with face-to-face customer contact; strong clienteling skills and experience.
Workplace
This position is based in Milan, Lombardy, Italy.
Explore jobs in Lombardy or in Italy.
Compensation
The base compensation for this position is EUR 15,000 per annum.
Culture
Stella McCartney fosters a progressive, purpose-driven workplace where creativity is closely tied to sustainability, innovation, and responsible luxury. The brand encourages collaboration, ethical thinking, and entrepreneurial energy, offering employees an environment shaped by modern design, conscious values, and a commitment to positive change in fashion.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.