- Location
- 1 Steinway Pl (View map)Astoria, NY 11105-1033USA
- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- $50,000–55,000/year
- Department
- Engineering, Facilities & Maintenance
- Posted
- Nov 10, 2026
About Steinway & Sons
Founded in New York in 1853 by Henry E. Steinway, Steinway & Sons is synonymous with exceptional piano craftsmanship and a distinguished musical heritage. With manufacturing rooted in New York and Hamburg, the brand unites traditional artisanal expertise with precision engineering in instruments prized by leading pianists and institutions worldwide. As an employer, Steinway & Sons brings together craftspeople, technicians, engineers, and commercial specialists around a shared commitment to musical excellence. Its professional world is shaped by meticulous attention to detail, respect for enduring expertise, and the interplay of heritage and innovation, connecting specialist careers with the exacting standards of fine piano making.
The Piano Technical Support Administrator provides telephone and email support to dealers, technicians, and owners of Steinway family pianos, including Steinway & Sons, Spirio, Boston, and Essex. Responsibilities include troubleshooting, warranty authorizations and claims, reporting, piano-history inquiries, and assisting with factory tours. Annual base salary: $50,000–$55,000.
Role & Responsibilities
- Provide technical support by telephone and email to dealers, technicians, and piano owners.
- Troubleshoot technical issues and guide users toward resolutions.
- Determine factory warranty authorizations for field repair or replacement.
- Administer warranty claim costs, generate reports, and communicate trends to production staff.
- Provide historical piano information and respond to general inquiries.
- Assist with factory tours.
- Perform other duties as required to support department and company initiatives.
Qualifications
- Experience and deep knowledge in servicing Steinway & Sons pianos, including Spirio, are required.
- Excellent customer service skills.
- Strong verbal and written communication skills.
- Strong interpersonal and conflict-resolution skills.
- Ability to determine customer needs and provide appropriate solutions.
- Knowledge of SPIRIO design and service to communicate effectively with field service personnel.
- Experience with Microsoft Office, including Access, Excel, Word, and Outlook.
- Organizational skills and ability to work as part of a team.
- Previous piano service training or employment with Steinway in piano service is a plus.
Skills
Experience
Experience and deep knowledge in servicing Steinway & Sons pianos, including Spirio; previous piano service training or employment with Steinway in piano service is a plus.
Workplace
The successful candidate will be located in Astoria, New York, USA, with easy access to New York City.
Explore jobs in New York or in the USA.
Compensation
The base compensation for this position ranges from USD 50,000 to USD 55,000 per annum.
Culture
Steinway & Sons offers a workplace shaped by precision craftsmanship, musical heritage, and a shared commitment to exceptional piano making. Its distinctive environment brings together artisanal expertise and technical innovation, with an emphasis on meticulous attention to detail and the transmission of specialist skills.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.