Steinway & Sons Piano Sales Associate

About Steinway & Sons

Founded in New York in 1853 by Henry E. Steinway, Steinway & Sons is synonymous with exceptional piano craftsmanship and a distinguished musical heritage. With manufacturing rooted in New York and Hamburg, the brand unites traditional artisanal expertise with precision engineering in instruments prized by leading pianists and institutions worldwide. As an employer, Steinway & Sons brings together craftspeople, technicians, engineers, and commercial specialists around a shared commitment to musical excellence. Its professional world is shaped by meticulous attention to detail, respect for enduring expertise, and the interplay of heritage and innovation, connecting specialist careers with the exacting standards of fine piano making.

Role & Responsibilities

• Achieve personal sales goals and support the showroom in achieving its goals.
• Develop sales strategies and forecasts for the customer and client base.
• Develop and cultivate customer leads and relationships.
• Implement a sales referral outreach program for key influencers, including piano technicians, real estate agents, designers, and piano teachers.
• Coordinate post-sale piano technical needs, including tuning, and address in-store technical needs as required.
• Use the CRM system to manage and follow up with leads.
• Support in-store and regional promotional events to generate and cultivate sales.
• Resolve customer issues in a timely manner.
• Conduct showroom sales, outreach, and business development.

Qualifications

• A bachelor’s degree and experience in piano sales are required.
• At least 2 years of experience in music or piano sales in a commission-based environment.
• Outstanding business development and sales management skills.
• Superior communication, planning, and organizational skills.
• Basic knowledge of MS Word, Outlook, and Excel.
• Highly motivated, results-oriented self-starter with excellent problem-solving skills and the ability to work independently and drive new business.
• Ability to lift 20–50 lbs. and stand and/or walk for extended periods.
• Piano-playing ability is highly preferred, but not required.
• Musical and tonal understanding is required to guide and recommend instruments to clients.

Skills

Experience

At least 2 years of experience in music or piano sales in a commission-based environment; piano sales experience is required.

Education

Bachelor’s degree.

Benefits

Eligible from the first day for medical, dental, and vision coverage; FSAs; a generous 401(k) contribution; paid holidays, vacation, and sick leave; professional development; and other benefits. The role offers a semi-monthly draw, sales commissions on units sold, performance-based bonuses, and uncapped earnings potential. The description gives average annualized earnings of $80,000–$130,000 for successful employees, while the salary summary gives $80,000–$130,000; these are commission-inclusive earnings figures, not guaranteed base salary.

Culture

Steinway & Sons offers a workplace shaped by precision craftsmanship, musical heritage, and a shared commitment to exceptional piano making. Its distinctive environment brings together artisanal expertise and technical innovation, with an emphasis on meticulous attention to detail and the transmission of specialist skills.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.