- Employment
- Full-Time
- Seniority
- Senior
- Department
- IT & Technology Systems
- Posted
- Nov 7, 2026
About SSENSE
SSENSE is a Montreal-based retailer bringing together established and emerging luxury brands across fashion and other product categories. Its work combines e-commerce, cultural content and a Montreal store, with roles spanning merchandising, technology, studio production, customer experience and corporate functions.
Reporting to the Director of Workplace Technology Services, the Senior IT Support Technician provides advanced technical support for hardware, software, and enterprise applications at SSENSE’s headquarters, while driving improvements in system availability, security, and usability and mentoring team members. This permanent, full-time role requires 3–4 days on-site per week and includes advanced troubleshooting, automation and observability initiatives, operational documentation and training, incident escalation, and management of workplace IT equipment.
Role & Responsibilities
- Provide advanced on-site hardware, software, and application troubleshooting across headquarters operations, establishing lasting solutions to prevent recurring incidents.
- Lead automation, observability, and security initiatives using modern tools and scripting to improve overall system performance, security, and availability.
- Design, review, and refine standard operating procedures, runbooks, and team training programmes in close collaboration with Operations stakeholders.
- Serve as the primary technical escalation point and work with external vendors and internal business teams to maintain clear communication throughout incident resolution.
- Conduct regular walkthroughs of headquarters floors to identify operational issues proactively, manage workplace IT equipment, and advance the team’s strategic roadmap.
Qualifications
- Bachelor’s degree in computer science, engineering, or a related technical field.
- At least 5–7 years of IT experience in a fast-paced, high-volume environment.
- In-depth technical knowledge of Linux, Windows Server, Windows 11, Android mobile device management (MDM), and core networking principles.
- Practical expertise in process automation and scripting with Python, PowerShell, and SQL, plus hands-on experience with Intune and Datadog.
- Demonstrated ability in complex problem-solving, log analysis, root-cause analysis, quality assurance (QA), and security best practices.
- Familiarity with complex enterprise applications, warehouse management systems (WMS), enterprise resource planning (ERP) systems, and supply-chain technologies.
- Strong ownership and accountability, with the confidence to act as the primary on-site technical resource when needed.
- Commitment to operational excellence and continuous improvement, including eliminating repetitive manual tasks through automation.
- Excellent interpersonal and communication skills, with the ability to explain complex technical concepts clearly to non-technical business audiences.
- Strong organizational and planning skills, and comfort working within Agile/Scrum project management frameworks.
- Collaborative approach and interest in mentoring peers, maintaining documentation, and building strong cross-departmental relationships.
Skills
Experience
At least 5–7 years of IT experience in a fast-paced, high-volume environment.
Education
Bachelor’s degree in computer science, engineering, or a related technical field.
Workplace
The role is situated in Montreal, Quebec, Canada.
Benefits
Extended health and dental benefits, including mental health programmes and coverage; parental top-up programme; employee discount on ssense.com; telemedicine and employee and family assistance programme; matching contributions to savings and retirement plans; gender affirmation coverage; opportunity to work with cutting-edge technologies and an innovative team.
Culture
SSENSE’s job descriptions emphasize collaboration between commercial, creative and technical functions. Studio roles balance visual standards with production requirements, while technology and merchandising roles focus on the tools and processes supporting the retail operation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.