- Location
- 3665 Boulevard Poirier (View map)Montreal H4R 3J2Canada
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Human Resources, People & Culture
- Posted
- Nov 11, 2026
About SSENSE
SSENSE is a Montreal-based retailer bringing together established and emerging luxury brands across fashion and other product categories. Its work combines e-commerce, cultural content and a Montreal store, with roles spanning merchandising, technology, studio production, customer experience and corporate functions.
The Learning and Development Specialist at SSENSE creates multimodal training content, administers the LMS, coordinates learning programs, and analyzes program data to improve learner experience and business performance. This is a permanent, full-time position with a hybrid schedule of two days in the office.
Role & Responsibilities
- Design end-to-end, multimodal learning solutions, including e-learning modules, interactive workshops, and job aids.
- Administer the functional backend of the Learning Management System (LMS), overseeing course deployment, automated assignments, and Tier 1 troubleshooting.
- Coordinate the full training-operations lifecycle, including the global talent calendar, participant communications, and virtual and in-person session logistics.
- Collaborate with internal subject matter experts to turn technical and operational knowledge into structured, high-quality learning materials.
- Produce recurring reports and dashboards to track completion rates, learner feedback (NPS), assessment validity, and overall program effectiveness, while maintaining the integrity of the Skills Library.
Qualifications
- Bachelor’s degree in education, human resources, instructional design, or a related field.
- A strong portfolio demonstrating end-to-end creation from scratch of at least 3–5 e-learning modules or workshop decks.
- Technical proficiency in LMS administration, including mass uploads, user-permission troubleshooting, and comprehensive report extraction.
- Functional knowledge of data privacy compliance, basic system administration, and project-tracking tools such as Jira and Asana.
- Able to work autonomously and manage day-to-day Learning and Development operations without constant supervision.
- Clear, professional, error-free written and verbal communication tailored to diverse audiences.
- Strong project-execution and prioritization skills, including managing timelines for multiple small-to-medium Learning and Development projects without missing deadlines.
- Able to build stakeholder relationships, maintain stakeholder logs, prepare tailored status updates, and navigate group dynamics during live facilitation.
- Committed to resolving friction points in the learning experience and maintaining high learner engagement and satisfaction.
Skills
Experience
2 to 3 years of relevant professional experience in Learning and Development or instructional design.
Education
Bachelor’s degree in education, human resources, instructional design, or a related field.
Workplace
This position is based in Montreal, Quebec, Canada.
Benefits
Extended health and dental benefits, including mental health programs and coverage; parental top-up program; employee discount on ssense.com; access to telemedicine and an employee and family assistance program; matching contributions to savings and retirement plans; gender affirmation coverage; and the opportunity to work with cutting-edge technologies and an innovative team.
Culture
SSENSE’s job descriptions emphasize collaboration between commercial, creative and technical functions. Studio roles balance visual standards with production requirements, while technology and merchandising roles focus on the tools and processes supporting the retail operation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.