- Employment
- Full-Time
- Seniority
- Director
- Department
- E-Commerce, Digital & Data Analytics
- Posted
- Nov 7, 2026
About SSENSE
SSENSE is a Montreal-based retailer bringing together established and emerging luxury brands across fashion and other product categories. Its work combines e-commerce, cultural content and a Montreal store, with roles spanning merchandising, technology, studio production, customer experience and corporate functions.
The Director of Product Management leads product strategy and teams across SSENSE’s website, mobile applications, and customer acquisition and retention channels, driving global expansion, personalization, agentic commerce, and payment solutions. The role owns strategic prioritization, performance metrics, reporting, and budget while developing high-performing teams. This is a permanent, full-time role with a hybrid schedule of two days in the office.
Role & Responsibilities
- Lead product teams responsible for strategy and roadmaps across the end-to-end customer journey, including the website, mobile applications, and customer acquisition and retention channels.
- Translate business priorities into a clear product vision and execution plan for a seamless, high-performing digital commerce experience across market expansion, personalization, agentic commerce enablement, and payment solutions.
- Lead the Web, Mobile, and Platform domains, partnering with Engineering, Data, and business leaders to accelerate product delivery and sustain growth in a fast-paced e-commerce environment.
- Define and drive the multi-year product strategy across customer touchpoints to support global growth, including US go-to-market, pricing, coupons, payments, and advertising technology capabilities.
- Own the product vision for customer experience and personalization initiatives across web, mobile, and off-platform channels, translating it into clear requirements for Engineering.
- Lead the definition and prioritization of strategic product initiatives across App, Web, and Platform domains, ensuring alignment with commercial goals and measurable outcomes.
- Build, develop, and retain a team of product managers through direct and second-line management; establish product standards and foster accountability and customer centricity.
- Partner with Engineering, Data, Platform, and business leaders to prioritize investments and manage trade-offs; own product performance metrics, reporting, and budget to maximize commercial returns.
Qualifications
- Bachelor’s degree in Business, Computer Science, or a related field; an MBA or master’s degree is an asset.
- At least 10 years of product management experience, including at least 7 years leading product managers or team leads within a technology organization.
- Proven success defining and delivering large-scale, business-critical product initiatives, such as platform migrations, market expansion, or payment solutions, across multiple concurrent workstreams.
- Experience leading product strategy across Web, Mobile, and Platform domains in a high-growth, consumer-facing digital or e-commerce environment, in partnership with Engineering and Data leaders.
- Demonstrated expertise selecting, cleaning, and interpreting complex, multi-source datasets to diagnose systemic business challenges, guide roadmap decisions, and demonstrate business impact.
- Ability to balance short-term commercial demands with long-term product health and market differentiation across major product domains.
- Proven ability to influence cross-functional senior leadership, align stakeholders on complex goals, proactively manage conflicting interests, and build consensus.
- Ability to create and implement diagnostic and problem-solving processes adopted as organizational standards for highly ambiguous, systemic challenges and opportunities.
- Ability to simplify complex technical information for executive audiences and lead high-stakes presentations and negotiations with clarity and persuasiveness.
- Ability to independently manage conflicting cross-functional demands, negotiate project scope and resource constraints, and adapt methodologies such as Agile and Waterfall for maximum effectiveness.
Skills
Experience
At least 10 years in product management, including at least 7 years leading product managers or team leads within a technology organization.
Education
Bachelor’s degree in Business, Computer Science, or a related field; an MBA or master’s degree is an asset.
Workplace
The role is situated in Montreal, Quebec, Canada.
Benefits
Extended health and dental benefits, including comprehensive mental health programs and coverage; parental top-up program; generous employee discount on ssense.com; telemedicine and employee and family assistance program; matching contributions to savings and retirement plans; gender affirmation coverage; opportunity to work with cutting-edge technologies and an innovative team.
Culture
SSENSE’s job descriptions emphasize collaboration between commercial, creative and technical functions. Studio roles balance visual standards with production requirements, while technology and merchandising roles focus on the tools and processes supporting the retail operation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.