- Employment
- Full-Time
- Seniority
- Manager
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Nov 7, 2026
About SSENSE
SSENSE is a Montreal-based retailer bringing together established and emerging luxury brands across fashion and other product categories. Its work combines e-commerce, cultural content and a Montreal store, with roles spanning merchandising, technology, studio production, customer experience and corporate functions.
The Associate Manager, Online Client Sales leads a team of Online Personal Stylists serving a growing portfolio of top-tier online customers, driving sales targets, exceptional service, and team development through coaching and innovation. This full-time, permanent role is open to remote employees in Toronto, Ontario, with a hybrid model requiring two days in the office.
Role & Responsibilities
- Coach and train a team of Online Personal Stylists in sales and clienteling techniques to achieve sales targets.
- Organize sales activities and recommend strategies to increase sales at the client, stylist, or team level.
- Support team-wide sales and clienteling initiatives, including product knowledge training, promotion planning, exclusive client access and gifting, and sales incentive programs.
- Master tools and processes, handle complex VIP customer requests, and serve as an escalation point for direct reports and client complaints.
- Identify opportunities, surface customer and trend insights, and lead mid-sized projects to support the growth and success of the Personal Shopping program.
Qualifications
- Bachelor’s degree in fashion, business administration, or a related field.
- At least 4 years of retail experience, with a proven record of achieving sales targets.
- At least 2 years of experience leading sales teams, ideally as a Store Manager or Assistant Store Manager.
- In-depth knowledge of the luxury industry, including market trends, brands, and styling.
- Computer proficiency, including Google Suite and Microsoft Office.
- Excellent communication skills in English and French; English is required to serve customers based outside Quebec.
- Strong leadership skills and an entrepreneurial mindset.
- Attention to detail, strong verbal and written communication, and excellent organizational and problem-solving skills.
- Ability to build trusting relationships with clients and colleagues.
- Ability to lead by example and mentor employees in achieving their professional goals.
- Proven ability to work efficiently to meet deadlines while delivering high-level customer service.
Skills
Experience
At least 4 years of retail experience and at least 2 years of experience leading sales teams.
Education
Bachelor’s degree in fashion, business administration, or a related field.
Workplace
The successful candidate will be located in Toronto, Ontario, Canada.
Explore jobs in Ontario or in Canada.
Benefits
Extended health and dental benefits, including comprehensive mental health programs and coverage; parental top-up program; employee discount on ssense.com; access to telemedicine and an employee and family assistance program; matching contributions to savings and retirement plans; gender affirmation coverage; opportunity to work with cutting-edge technologies and an innovative team.
Culture
SSENSE’s job descriptions emphasize collaboration between commercial, creative and technical functions. Studio roles balance visual standards with production requirements, while technology and merchandising roles focus on the tools and processes supporting the retail operation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.