- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Nov 10, 2026
About Sotheby's
Sotheby’s is an auction house founded in London in 1744. Its specialists work across fine art and collecting categories including jewelry, watches, handbags, wine, design, and classic cars. The house connects collectors through live and online auctions, private sales, and fixed-price purchases. Its work spans specialist research and cataloging, client services, marketing, technology, finance, and operations, supporting the preparation, sale, and movement of objects across its international network.
Sotheby’s seeks a Salon Manager to lead the day-to-day operations of its new Dubai Salon, manage and develop the team, deliver highly personalised client service and support commercial performance. The role oversees client relationships, salon operations, compliance and cross-functional collaboration.
Role & Responsibilities
- Lead the day-to-day operations of the Dubai Salon, ensuring it runs smoothly, efficiently and in line with Sotheby’s standards.
- Manage, coach and support the Salon team, setting clear expectations, maintaining strong service standards and fostering a collaborative working environment.
- Deliver a highly personalised client experience across luxury categories, with discretion, quality and relationship-building at its core.
- Serve as a senior relationship lead for key Salon clients, building and maintaining long-term relationships with new and existing collectors and luxury clients in the region.
- Support the Salon’s commercial objectives by driving sales, identifying opportunities and contributing to performance during key trading periods.
- Partner with specialist departments and corporate teams on product sourcing, category strategy and execution of the Salon offer.
- Work with marketing, events and regional teams to develop and deliver client engagement initiatives, partnerships and boutique programming.
- Oversee daily operations, including floor management, appointment flow, inventory coordination, visual presentation, opening and closing procedures, and operational readiness.
- Ensure client information is accurately captured and maintained to support personalised follow-up, client development and long-term relationship management.
- Maintain a strong understanding of the luxury landscape in Dubai and the wider region, including competitors, client behaviour, market trends and local opportunities.
- Ensure compliance with Sotheby’s policies and procedures, including security, inventory control, client confidentiality and broader operational requirements.
- Work cross-functionally with operations, logistics, compliance, finance and other support teams to ensure effective Salon operations and prompt issue resolution.
Qualifications
- Experience managing a luxury retail, hospitality, private client, gallery or similar high-touch client environment.
- Strong people management experience, with the ability to lead, motivate and develop a team in a client-facing environment.
- Commercial awareness and a track record of supporting sales performance and identifying opportunities to deepen client relationships.
- Excellent client service skills, with confidence engaging high-net-worth clients discreetly and professionally.
- Strong organisational skills and the ability to manage competing priorities, operational detail and busy trading periods.
- Good judgement and a practical, solutions-focused approach to resolving day-to-day operational issues.
- Strong communication skills and the ability to work effectively with colleagues across departments, regions and time zones.
- A genuine interest in luxury, collecting, art, design, jewellery, watches or related categories is beneficial.
- Fluency in English is required; Arabic or other language skills are advantageous.
Skills
Culture
Sotheby’s describes its culture in terms of client service, specialist knowledge, curiosity, collaboration, and ethical conduct. Its careers materials emphasize working across disciplines and encouraging employees to explore internal opportunities.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.