- Employment
- Temporary
- Seniority
- Entry-Level
- Posted
- Nov 10, 2026
About Sotheby's
Sotheby’s is an auction house founded in London in 1744. Its specialists work across fine art and collecting categories including jewelry, watches, handbags, wine, design, and classic cars. The house connects collectors through live and online auctions, private sales, and fixed-price purchases. Its work spans specialist research and cataloging, client services, marketing, technology, finance, and operations, supporting the preparation, sale, and movement of objects across its international network.
The Client Experience Representative welcomes clients at Sotheby's Maison in Central, delivering a seamless luxury experience and transactional support while coordinating with internal teams. The role is temporary and may require evening and weekend work.
Role & Responsibilities
- Welcome clients and provide first-class service, answer general enquiries, and resolve issues across the Maison’s functions in line with company standards.
- Process payment transactions promptly and accurately using applicable payment methods, maintaining a high level of compliance.
- Provide day-to-day transactional support, including assisting with enquiries, bids and paddle registration, account setup, and troubleshooting.
- Facilitate the fulfilment process for auction and retail property.
- Collaborate with business units, including Registrars, Facilities Management, Postsale Services, the Bids Department, and the Maison’s Client Advisors, to ensure a smooth client experience.
- Complete other duties and ad hoc projects as assigned by the manager.
- Understand security and compliance policies thoroughly and support other Client Services Representatives when needed.
Qualifications
- University graduate or equivalent; 1–2 years of relevant work experience preferred.
- Previous experience in the art or luxury retail industry and/or client servicing is desirable.
- Understanding of the auction or luxury retail business is preferred.
- Exceptional client service skills and the ability to remain calm under pressure with a friendly, enthusiastic, welcoming disposition.
- Good Excel skills for daily POS and credit card settlement are an advantage.
- Excellent interpersonal skills and the ability to communicate confidently with clients and staff at all levels.
- Strong attention to detail and organisational skills, with the ability to set priorities and meet deadlines.
- Proactive thinking and flexibility to undertake a wide range of tasks.
- Availability to work evenings and weekends when needed.
- Fluency in written and spoken Chinese and English is essential.
- Sound knowledge of Microsoft Office; prior experience with SAP is advantageous.
- Punctual, reliable, and able to work independently as part of a busy team.
Skills
Experience
1–2 years of relevant work experience preferred.
Education
University graduate or equivalent.
Workplace
This position is based in Hong Kong, Hong Kong.
Explore jobs in Hong Kong.
Culture
Sotheby’s describes its culture in terms of client service, specialist knowledge, curiosity, collaboration, and ethical conduct. Its careers materials emphasize working across disciplines and encouraging employees to explore internal opportunities.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.