- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- IT & Technology Systems
- Posted
- Sep 30, 2026
About Sisley Paris
Shaped since 1976 by Hubert and Isabelle d’Ornano, who took over the young company that year, Sisley Paris is a French, family-owned luxury beauty house renowned for its expertise in plant-based cosmetics. Its skincare, makeup, fragrance and haircare collections unite botanical knowledge with scientific research and sensorial refinement. As an employer, Sisley brings together specialists across research, product development, manufacturing, marketing and retail, offering a professional environment shaped by exacting standards and a long-term family vision. The house appeals to talent seeking to combine technical expertise, creativity and attentive client service while contributing to the international development of a distinctive name in French beauty.
Sisley seeks an experienced IT Support Technician to provide comprehensive desktop and user support on a replacement contract basis. Reporting to the Support and Workstation Manager, the technician will be responsible for installation, maintenance, and assistance across the support environment whilst adhering to internal and group-level procedures. The role encompasses both reactive support and proactive infrastructure initiatives, with a focus on maintaining user satisfaction and operational continuity.
Role & Responsibilities
- Handle and process first and second-level telephone support calls from end-users
- Log incidents in tracking systems and escalate tickets according to defined procedures
- Manage hardware and software incidents with timely resolution
- Maintain excellent communication and relationship management with internal users
- Participate in IT training initiatives and coordinate with external partners
- Contribute improvement ideas and initiatives within the IT department
- Execute internal IT projects as assigned on an ad-hoc basis
- Conduct regular on-site visits to the Paris office location as required
- Ensure compliance with company-wide quality, health, safety, and environmental regulations
Qualifications
- Bachelor's degree or equivalent (BAC +2/3 level)
- Fluent English proficiency
- Advanced proficiency with Microsoft Windows environments
- Experience with Google Workspace (Enterprise edition)
- Knowledge of Mobile Device Management (MDM) systems
- Mobile telephony expertise (Android and iOS platforms)
- Printer and peripheral device management experience
- Demonstrated expertise in Apple macOS and iOS environments
Skills
Experience
2 years of hands-on experience in an IT support technician role or equivalent desktop support position.
Education
Bachelor's degree or higher National Diploma (BAC +2/3 equivalent), preferably in information technology or computer science.
Workplace
This position is based in Saint-Ouen-l'Aumône, Île-de-France, France, within easy reach of Paris.
Explore jobs in Île-de-France or in France.
Benefits
Compensation package including profit participation; private Sisley shuttle service from Liesse Station to Saint-Ouen l'Aumône site; remote work flexibility; structured onboarding programme; on-site restaurant; access to sports and cultural activities.
Culture
As a family-owned French beauty house, Sisley Paris has a workplace culture shaped by a long-term vision, botanical expertise and a commitment to innovation. Its professional environment brings together scientific rigor and luxury creativity, with teams contributing to the quality and refinement of its skincare, makeup and fragrance collections.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sisley Paris, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Desktop Support Technician», «IT Help Desk Technician», «System Support Specialist», «Technical Support Officer», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.