Shiseido Senior Key Account Specialist

Role & Responsibilities

• Develop and execute account strategies to achieve sustainable sales growth and strengthen retailer partnerships.
• Build trusted relationships with key buyers and category managers across assigned accounts.
• Identify business opportunities through retailer insights, consumer behavior, and market trends, and recommend initiatives that create value for retailers and the Open Channel brand.
• Drive sales performance, distribution expansion, and brand visibility across key channels.
• Maintain knowledge of Taiwan’s beauty, drugstore, and mass retail landscape; monitor competitor activity, retailer strategies, emerging consumer trends, and category developments.
• Translate market observations into actionable recommendations for internal stakeholders and provide customer and market insights to support business planning, channel strategy, and innovation opportunities.
• Lead commercial negotiations with key retailers on promotion plans, trade terms, product listings, and business opportunities.
• Manage retailer expectations while balancing company objectives and profitability; navigate challenges and complex discussions with professionalism, persistence, and solution-oriented thinking.
• Establish long-term partnerships based on credibility, trust, and mutual business growth.
• Partner with Marketing, Sales Operations, SCM, Finance, and Communication teams to ensure successful execution.
• Collaborate with brand teams on retailer-specific business plans and activation proposals; contribute recommendations to improve channel performance and retailer engagement.
• Support team development and foster a collaborative working culture.
• Analyze sales performance, investment efficiency, sell-out trends, and account profitability.
• Use data and customer feedback to improve future business plans and execution quality.
• Ensure accurate forecasting, reporting, and KPI tracking to support decision-making.

Qualifications

• Bachelor’s degree or above.
• Experience managing major drugstore, mass retail, beauty, or FMCG accounts is preferred.
• Strong understanding of Taiwan’s retail landscape, beauty industry dynamics, retailer operations, category management, and commercial drivers.
• Proven experience in retailer negotiations and business development.
• Experience working cross-functionally with Marketing and Sales teams.
• Able to identify opportunities and translate insights into actionable business plans, balancing long-term relationship building with short-term business objectives.
• Builds customer trust and credibility through consistency, ownership, and professionalism; demonstrates influencing and negotiation skills across stakeholder levels and maintains positive relationships in challenging situations.
• Optimistic and resilient in a fast-changing environment; perseveres through setbacks and business challenges, maintains a positive attitude under pressure, and remains solution-focused.
• Curious about consumer trends, retail developments, and market changes; brings fresh thinking to account development and channel growth, and proactively identifies opportunities.
• Collaborates with internal and external stakeholders, supports teammates, contributes to a positive team culture, and shares knowledge, best practices, and market insights.
• English language capability is a strong plus.

Skills

Experience

3–5 years in Key Account Management, Sales, Trade Marketing, or related commercial functions.

Education

Bachelor’s degree or above.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.