Shiseido Senior HR Business Partner Manager

Role & Responsibilities

• Lead and support core people processes, including performance management, learning and development, talent review and development, recruitment, leave management, and initiatives promoting diversity, equity, inclusion, empathy, and engagement.
• Provide comprehensive HR generalist support to approximately 350 employees across three shifts in a 24-hour, five-day-a-week operation.
• Advise, coach, and support employees and people managers on employee relations, HR policies, employment practices, and applicable employment laws.
• Build relationships with Department Heads and client-group teams; provide counsel, drawing on HR Pillars and Legal, to protect the organization and optimize outcomes.
• Partner with Site Leaders to understand business priorities, organizational opportunities, and workforce needs, translating insights into people strategies that support performance, leadership capability, and long-term operational goals.
• Use data, organizational knowledge, and workforce priorities to identify people-related opportunities, recommend practical solutions, and help leaders deliver business results.
• Oversee HR administration, including onboarding, organization charts, service anniversaries, dashboards, exits and exit tracking, temporary labor tracking, safety points, quality training, legal compliance, expatriate support, and other operational needs. Administer terminations, conduct and analyze exit interviews, and coordinate completion of exit activities with relevant departments.
• Prepare analytical reports for the business and/or Executive Director of HR; interpret data using reasoning, facts, and experience to support decision-making, and use available tools and resources for fact-finding and analysis.
• Monitor turnover and develop strategies to maintain or enhance morale, engagement, and retention; identify employee training needs with business teams and implement solutions.
• Collaborate with local Employee Engagement and Operations Culture committees to identify synergies, align engagement priorities, and support a cohesive employee experience across Operations.
• Partner with business leaders to analyze Global Employee Engagement Survey results, identify themes and opportunities, and track action plans and measurable progress.
• Work with Talent Acquisition and hiring managers on corporate-handled recruitment; oversee the local recruiter’s hourly-position recruitment at SAI, align tracking and SOPs with corporate methodology, and own local recruitment KPIs.
• Manage core HR programs, including Interns, Town Halls, Camellia Day, Open Enrollment, Talent Management (TMR), The Shiseido Way, New Hire Orientation, and Manager/Supervisor Training.
• Champion culture and collaborate with Lean Six Sigma and other Operations HRBPs.
• Develop, update, and maintain HR policies and procedures in line with legislation and best practices; partner with EHS&S, Quality, and Legal as needed to meet GMP and FTZ requirements.
• Prepare and deliver presentations on business proposals, HR plans, and procedures to HR and business leaders as requested.
• Monitor external HR and talent-management trends and research, and share ideas with Operations HRBPs and/or line management.
• Undertake ad hoc projects as needed.
• Monitor and partner with HRBPs and Finance to ensure adherence to budget commitments for open roles, personal T&E, and employee engagement budgets.

Qualifications

• College degree or equivalent years of work experience required; advanced degree and/or equivalent Human Resources certification preferred.
• 5+ years of HR Business Partner experience, including at least 3 years in a manufacturing, distribution, logistics, or related environment; CPG experience highly preferred.
• Spanish language skills highly preferred.
• Able to work on-site, often 5 days a week as needed to support the business and shifts, with flexibility to work remotely.
• Proven HR professional able to grasp details quickly and contribute hands-on to execution and strategy.
• Broad general knowledge of laws and regulations related to areas of responsibility.
• Able to move effectively between administrative and strategic work, operational and tactical priorities and future-focused planning, emergency response and long-term planning, and employee advocacy and change leadership.
• Able to influence and direct regardless of reporting relationships.
• Impeccable integrity, a forthright approach, and willingness to exchange open and candid feedback to improve leadership and support business success.
• Demonstrated ability to use data analytics to inform business decisions and make sound, fact-based decisions.
• Advanced Excel proficiency, including producing graphs, charts, and tables; efficient spreadsheet use; calculations; VLOOKUP; and PivotTables. Proficiency in Microsoft Word and PowerPoint.
• Experience using Success Factors highly desired.
• Excellent listening, verbal, and written communication skills, with the ability to work across functions and levels.

Skills

Experience

5+ years of HR Business Partner experience, including at least 3 years in a manufacturing, distribution, logistics, or related environment.

Education

College degree or equivalent years of work experience required; advanced degree and/or equivalent Human Resources certification preferred.

Benefits

Medical, dental, and vision insurance; life and disability insurance; paid time off; paid volunteer days; paid company holidays; paid parental leave; 401K with 6% company match; talent development and learning programs; internal and international mobility; product discounts and annual gratis; employee-led affinity groups; tuition reimbursement.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.