Shiseido Product Owner

Role & Responsibilities

• Design immersive digital experiences that help users explore the worlds of Shiseido, NARS and Drunk Elephant, find products suited to their needs and purchase confidently through a seamless, intuitive journey.
• Define and manage the product roadmap, aligning user needs, business priorities and technical constraints.
• Challenge requests when necessary, using objective data while maintaining trusted stakeholder relationships.
• Prioritize the roadmap by balancing business value and technical effort.
• Ensure smooth sprint delivery and high-quality user stories, communicating effectively with development and QA teams.
• Increase delivery cadence while maintaining quality through Agile methods.
• Regularly reassess rituals, communication practices and tools to identify and remove friction through a test-and-learn approach.
• Measure and communicate value created through quantitative and qualitative performance indicators.
• Identify customer pain points and growth opportunities with Data and CRO teams, relying on evidence rather than intuition.
• Design, deploy and analyze A/B tests to validate hypotheses and guide decisions.
• Translate user insights, market trends and competitive intelligence into opportunities for optimization and conversion.
• Foster a team culture of innovation, performance, continuous improvement and constructive challenge.
• Collaborate effectively and maintain transparency across projects in an international, multicultural and highly cross-functional environment.
• Serve as a central point of alignment across teams, developing collaboration and advancing product initiatives in support of customer needs and business objectives.

Qualifications

• At least 3 years of experience as a Product Owner or in a similar role.
• Proven experience in an e-commerce environment.
• Experience working in an international context.
• Professional fluency in written and spoken English, used daily.
• Strong knowledge of Agile methodologies; Scrum proficiency is essential.
• Experience with SAFe or Impact Mapping is an advantage.
• Experience with Salesforce Commerce Cloud (SFCC) is highly valued.
• Able to work autonomously, take initiative and manage projects independently.
• Comfortable making trade-offs and setting priorities, and clearly communicating the rationale behind decisions.
• Strongly data-oriented, with decisions grounded in analysis and tangible evidence.
• Natural leader and excellent communicator, able to unite teams around a shared vision and transparently share successes and lessons learned.

Skills

Experience

At least 3 years as a Product Owner or in a similar role, including proven experience in e-commerce.

Benefits

Team activities including lunchtime sports, after-work events and team dinners; professional development through continuous learning and knowledge-sharing.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.