Shiseido Makeup Artist

Role & Responsibilities

• Deliver the brand’s highest standard of customer service at the assigned retail outlet, drive sales and profitability, and work with the Store Manager to support smooth daily operations.
• Ensure smooth day-to-day counter and boutique operations, collaborate with retail colleagues to achieve monthly sales targets, maintain professional conduct at the counter, and meet brand grooming standards.
• Submit timely daily store operations reports; attend counter briefings and stay informed about brand, marketing and education communications, sales targets and goals.
• Monitor personal monthly sales productivity KPIs, including AUS/IPT, and foster a cooperative work environment focused on sales targets and business growth.
• Perform cashiering professionally and accurately, with integrity and respect for customers. For FSS roles, follow SOPs for opening cash floats, monthly daily-cash collection and consolidation for banking, and card-charge-slip documentation for Finance; report daily sales-tally discrepancies to the Store Manager and Sales Executive.
• Conduct monthly inventory counts, manage incoming stock and receiving to maintain freshness, report discrepancies and aging stock, and apply FEFO (First-Expired, First-Out) stock rotation.
• Maintain the out-of-stock list, follow up on stock orders with the Store Manager, and flag high-demand SKUs based on market trends.
• Check counter and boutique merchandising units and product displays daily against brand guidelines and report discrepancies to the Store Manager.
• Maintain store cleanliness and hygiene through daily housekeeping and proper management of tester hygiene SOPs; report electrical or fixture malfunctions to the contractor or maintenance team and update the Store Manager; forecast and replenish counter hygiene supplies through the Store Manager.
• For Senior and Lead Makeup Artists, assist the Store Manager in coaching new NARS Artists, particularly through new-hire OJT, coordinating with the Store Manager and Education Department onboarding agendas; update the Store Manager on new-hire progress.
• For Senior and Lead Makeup Artists, ensure team members understand their roles, responsibilities, targets and goals; coach lower-performing colleagues on service standards and product knowledge, demonstrate selling skills, and support the Store Manager in maintaining NARS grooming standards and providing improvement feedback.
• Provide an excellent counter or boutique shopping experience, uphold high customer-service standards across the retail team, handle customer complaints, recruit new customers and build relationships with existing customers.
• Stay informed about CRM initiatives and customer-data collection, complying strictly with PDPA guidelines.
• Complete on-the-job coaching with the Store Manager during the first month, then attend the two-day brand basic seminar. Training covers product knowledge, NARS iconic artistry techniques, the NARS G-R-E-A-T Experience, sales and operations.
• Upon reaching the fourth month of service and completing the Basic Training Seminar, commence Artist Certification, assessed by the National Makeup Trainer on François Nars’ signature makeup techniques.
• Attend all Education Department training sessions, whether virtual or classroom-based, including seasonal seminars showcasing new launches and application techniques. Top performers may be considered for career advancement programmes developing artistry, presentation and workshop-facilitation skills.
• May be selected or requested to work on social-media projects supporting brand campaigns and launches.
• Assist the Store Manager and Brand Team with brand PR, consumer or sales events. Inspire customers with expertise in beauty trends and product knowledge, identify their needs and help them find suitable NARS products.
• Senior and Lead Makeup Artists may be assigned to external brand or company events, including media presentations, livestreams, on-stage demonstrations, PR events and consumer workshops.
• Adhere strictly to Shiseido’s Code of Conduct and Ethics (CoCE).

Qualifications

• Strong passion for working in the beauty and cosmetics industry.
• Minimum GCE 'N' Level or equivalent.
• Three years of retail experience in a similar industry preferred.
• Certificate in Makeup Artistry.
• Computer literacy, particularly in Office 365 Suite: MS Word, MS Excel, MS Outlook, MS PowerPoint and MS Teams.
• Reliability, dependability and punctuality.
• High attention to detail and strong initiative in assigned tasks.
• Ability to work as part of a team, multitask and manage stress in a fast-paced environment.
• Availability to work a flexible schedule, including weekends and/or public holidays, depending on counter staffing needs.
• Proficiency with digital social media platforms such as Instagram and TikTok.

Skills

Experience

Three years of retail experience in a similar industry preferred.

Education

Minimum GCE 'N' Level or equivalent; certificate in Makeup Artistry.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.