- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- IT & Technology Systems
- Posted
- Nov 2, 2026
Shiseido seeks a Digital IT Analyst to support Salesforce Commerce Cloud ownership, delivery, and lifecycle management across digital commerce experiences. The role gathers requirements, documents processes, supports platform operations and testing, triages issues, and contributes to reporting and Agile delivery; the position is remote.
Role & Responsibilities
- Gather business requirements, document user stories, and maintain process flows for Salesforce Commerce Cloud initiatives in partnership with digital commerce stakeholders, IT product owners, and external partners.
- Assist with administration, monitoring, and support of Salesforce Commerce Cloud throughout the development lifecycle, including storefront operations, product catalog updates, promotions, search, order workflows, and customer experience touchpoints.
- Triage production issues, system defects, and end-user support requests; document details, coordinate with relevant teams, and track resolution through established support processes.
- Support release and User Acceptance Testing activities by preparing test scenarios, executing test scripts, documenting results, and following up on defects for Salesforce Commerce Cloud releases and enhancements.
- Maintain documentation, training materials, support guides, and knowledge resources to help business users understand and adopt commerce platform capabilities.
- Support Agile and Scrum delivery by updating work items, preparing meeting notes, tracking action items, and facilitating timely communication across business, product, and technical teams.
- Assist with reporting, dashboards, and data analysis to monitor commerce operations, identify recurring issues, and highlight process improvement opportunities.
- Learn and apply IT Digital Technology governance, security, change management, and release management practices for the Salesforce Commerce Cloud development lifecycle.
- Collaborate professionally and with a service-oriented approach across functions while developing business, technical, and platform knowledge.
- Perform other duties as assigned.
Qualifications
- Bachelor’s degree in information systems, Business Administration, Computer Science, Digital Technology, or a related discipline; equivalent coursework, internship, or relevant project experience may be considered.
- Interest in Salesforce Commerce Cloud and digital commerce processes, including storefront operations, catalog, promotions, orders, customer experience, and site support.
- Ability to learn enterprise applications, document requirements, follow support processes, and escalate issues appropriately.
- Foundational understanding of business analysis concepts, software development lifecycle practices, Agile/Scrum ways of working, release processes, and user acceptance testing.
- Proficiency with Microsoft Office tools; experience with Jira, Azure DevOps, Confluence, Salesforce tools, reporting tools, or similar platforms is a plus.
- Strong attention to detail, analytical thinking, organization, and follow-through.
- Effective written and verbal communication skills and the ability to collaborate across business, product, and IT technical teams.
- Curiosity, adaptability, and a proactive approach to learning new systems, tools, and digital commerce processes.
- Salesforce or eCommerce coursework, certification, Trailhead learning, internship exposure, or hands-on project experience is preferred.
Skills
Experience
1–3 years of relevant experience in business analysis, digital technology, eCommerce, Salesforce, application support, an internship, or a related role.
Education
Bachelor’s degree in information systems, Business Administration, Computer Science, Digital Technology, or a related discipline; equivalent coursework, internship, or relevant project experience may be considered.
Benefits
Medical, dental, and vision insurance; life and disability insurance; paid time off; paid volunteer days; paid company holidays; paid parental leave; 401(k) with 6% company match; talent development and learning programs; internal and international mobility; product discounts and annual gratis; employee-led affinity groups; tuition reimbursement; potential participation in a bonus program.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Shiseido, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «IT Business Analyst», «Digital Technology Analyst», «eCommerce Systems Analyst», «Application Support Analyst», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.