- Location
- Neuilly-sur-Seine Île-de-France France
- Employment
- Full-Time
- Seniority
- Junior
- Department
- Supply Chain, Logistics & Inventory
- Posted
- Nov 2, 2026
Shiseido is hiring a Customer Service Coordinator on a permanent contract (CDI) in Neuilly-sur-Seine. The role manages a dedicated order portfolio, claims, invoicing, reporting and continuous improvement; it reports to the Customer Service Coordinator and has no direct reports.
Role & Responsibilities
- Manage the order cycle for a dedicated portfolio, including entering, processing and tracking orders in line with institutional Incoterms and commercial and logistics requirements.
- Apply order allocation priorities and export constraints when setting delivery dates.
- Send orders for preparation to the EDC and monitor the preparation flow.
- Track invoicing.
- Prepare quantitative activity reports.
- Enter logistics-related claims and follow up on their analysis in collaboration with the EDC.
- Handle commercial disputes in accordance with internal control rules (JSOX).
- Analyze order-flow processing and propose improvements to the coordinator and manager.
Qualifications
- BTS or equivalent qualification at BAC+2/3 level.
- At most 2 years of experience.
- Ability to work effectively in a demanding environment.
- Strong priority-management and organizational skills.
- Strong interpersonal skills.
- Ability to work in an international environment is essential.
- Team spirit.
- Proficiency in SAP SD module.
- Fluent English.
Skills
Experience
At most 2 years.
Education
BTS or equivalent qualification at BAC+2/3 level.
Workplace
This position is based in Neuilly-sur-Seine, Île-de-France, France, within easy reach of Paris.
Explore jobs in Île-de-France or in France.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Shiseido, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Service Representative», «Customer Operations Specialist», «Order Management Specialist», «Client Service Administrator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.