- Location
- Düsseldorf North Rhine-Westphalia Germany
- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- €41,000–46,000/year
- Department
- Supply Chain, Logistics & Inventory
- Posted
- Nov 2, 2026
Shiseido is hiring a full-time Customer Service and Logistics Coordinator in Düsseldorf, starting 1 November 2026, on a permanent basis. The role coordinates customer service, order processing, complaints and returns, logistics providers, process improvements and account reconciliation, primarily using SAP. The full-time gross annual salary range is €41,000–€46,000, depending on qualifications, experience and individual competencies, with an additional performance-based bonus.
Role & Responsibilities
- Serve as the point of contact for customer service matters for internal departments, inside and field sales teams, and customers.
- Handle daily customer service enquiries across the company’s brands and products.
- Process customer orders and internal orders in SAP, including Winshuttle.
- Handle customer complaints and returns.
- Work closely in English with Logistics and Supply Chain teams at the central warehouse in France.
- Coordinate logistics service providers.
- Drive ongoing process optimisation and implement improvements, including optimising and quality-assuring goods flows.
- Work with Accounting on account reconciliation, day-to-day readiness, and maintaining high process quality.
- Ensure a high level of service in line with the demanding, selective standards of the company’s brands.
Qualifications
- Motivation, enthusiasm, excellent communication skills, and a structured, reliable, and independent approach to work.
- Completed commercial vocational training.
- Experience in a comparable role in logistics or order processing.
- Very good knowledge of SAP (SD, MM) and MS Office.
- Good command of English and confidence using it; French is helpful but not required.
- Structured working style, with precision and punctuality.
- Team-oriented and able to integrate well into an open-minded team.
- Process-oriented approach and solution-focused mindset.
- Enjoy working with computers and be comfortable using SAP and its range of functions.
- Approachable manner, with a good balance of adaptability and assertiveness.
- Commitment to the group’s “Trust8” principles: think big, take risks, hands on, collaborate, be open, act with integrity, be accountable, applaud success.
Skills
Experience
Experience in a comparable role in logistics or order processing.
Education
Completed commercial vocational training.
Workplace
The role is situated in Düsseldorf, North Rhine-Westphalia, Germany.
Explore jobs in North Rhine-Westphalia or in Germany.
Compensation
The base compensation for this position ranges from EUR 41,000 to EUR 46,000 per annum.
Benefits
Flexible working hours through a flexitime model; mobile working two days per week; comprehensive social benefits; competitive and attractive remuneration package with a performance-based bonus; employer-funded occupational pension and the option of an employee-funded pension with attractive contributions; free products from the company’s brand portfolio worth €1,100 per year for full-time employees, plus the option to buy additional products at a substantial discount; discounted Urban Sports Club membership; internal sports programme; mental health support through Moka.Care.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Shiseido, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Operations Coordinator», «Order Management Coordinator», «Logistics Operations Coordinator», «Customer Support and Logistics Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.