Sephora Team Lead, Store Services

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Location
Pointe-ClaireQuebecCanada
Employment
Full-Time
Seniority
Supervisor
Compensation
$21.10–26.40/hour
Department
Retail & Boutique Operations
Industry
Selective Retailing & Department Stores
Posted
Jun 7, 2026

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

Sephora Team Lead position in Pointe-Claire, QC: supervise beauty advisors, drive sales, and maintain store excellence. CAD $21.10–$26.40/hr.

Role & Responsibilities

  • Supervise and coach beauty advisors to ensure consistent execution of Sephora's sales model and customer service excellence
  • Monitor store revenue, identify commercial opportunities, and ensure team members meet departmental sales targets
  • Maintain visual merchandising standards and store presentation in alignment with company guidelines
  • Act as floor manager, actively engaging with customers and collaborating with team members on the sales floor
  • Optimize staffing levels and zone allocation to meet customer demand and service expectations
  • Participate in the interview and hiring process for beauty advisor candidates
  • Demonstrate and reinforce Sephora's core values including customer passion, innovation, expertise, work-life balance, respect, teamwork, and initiative

Qualifications

  • 1–3 years of supervisory or team lead experience in a high-volume retail environment
  • Proven ability to influence peers and provide constructive feedback
  • Strong customer service skills and problem-solving capabilities
  • Effective time management and organizational competencies

Skills

Sales process execution Team leadership and coaching Visual merchandising Customer service excellence Sales analytics and revenue monitoring Staff scheduling and zone management Candidate interviewing

Experience

1–3 years of experience in a similar supervisory role in a high-volume retail store, or equivalent internal experience within Sephora

Workplace

The role is situated in Pointe-Claire, Quebec, Canada — conveniently close to Montreal.

Compensation

The base compensation for this position ranges from CAD 21.10 to CAD 26.40 per hour.

Benefits

Performance bonuses, competitive benefits program, training and professional development initiatives

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Services Supervisor», «Store Services Manager», «Customer Services Team Lead», «Floor Operations Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.