Sephora Team Lead, Store Services
- Location
- Pointe-ClaireQuebecCanada
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $21.10–26.40/hour
- Department
- Retail & Boutique Operations
- Posted
- Jun 5, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora Team Lead, Store Services in Pointe-Claire, QC. Lead beauty advisors, drive sales, and manage retail operations. $21.10–$26.40/hr.
Role & Responsibilities
- Supervise beauty advisors and ensure consistent execution of Sephora's sales model across all beauty categories
- Monitor store revenue performance and sales opportunities, guiding team members to meet and exceed sales targets
- Maintain visual merchandising standards and oversee proper implementation of company-mandated display concepts and sales floor aesthetics
- Serve as primary point of contact for customer service escalations and regularly perform floor-covering duties
- Manage team staffing levels and zone allocation to optimize customer service delivery and respond to seasonal or traffic-driven needs
- Participate in candidate interviews and talent acquisition for the beauty advisor team
- Demonstrate and foster Sephora's core values including customer passion, innovation, expertise, work-life balance, respect, teamwork, and initiative
Qualifications
- 1–3 years of supervisory or team lead experience in a retail environment with comparable sales volume
- Proven ability to influence peers and provide constructive feedback
- Strong customer service skills and customer-facing presence
- Demonstrated proficiency in time management and problem-solving
- Ability to work flexible retail hours including evenings and weekends
Skills
Experience
1–3 years of supervisory experience in a high-volume retail environment or equivalent internal Sephora experience; proven track record of influencing peers and managing customer-facing teams.
Education
Secondary education required; retail management training or beauty industry certification preferred.
Workplace
The role is situated in Pointe-Claire, Quebec, Canada — conveniently close to Montreal.
Compensation
The base compensation for this position ranges from CAD 21.10 to CAD 26.40 per hour.
Benefits
Performance bonuses, comprehensive benefits program, training and professional development initiatives, employee recognition and support programs.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Services Supervisor», «Customer Service Team Lead», «Sales Floor Supervisor», «Beauty Services Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.