Sephora Team Lead, Customer Services
- Employment
- Temporary
- Seniority
- Supervisor
- Compensation
- $21.10–26.40/hour
- Department
- Retail & Boutique Operations
- Posted
- Aug 21, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora Team Lead, Customer Services (interim) in Laval, QC. Lead beauty advisors, manage sales performance and visual merchandising. CAD 21.10–26.40/hr.
Role & Responsibilities
- Support all product categories and sales zones within the store, ensuring consistent execution of Sephora's selling model across beauty advisors
- Monitor store sales performance and category revenue; align team objectives with business targets and adjust staffing levels as needed
- Maintain visual merchandising standards and store presentation, collaborating with operations to ensure all promotional displays and visual elements comply with company guidelines
- Act as floor manager and customer service representative, engaging with customers and team members on the sales floor to identify and address service needs
- Participate in recruitment interviews for category team members and support talent development initiatives
- Demonstrate Sephora values including customer passion, innovation, expertise, work-life balance respect, inclusivity, teamwork, and entrepreneurial spirit
Qualifications
- 1–3 years of experience in a similar supervisory or team lead role in a high-volume retail beauty environment or equivalent internal experience
- Proven ability to influence peers, provide constructive feedback, and foster team engagement
- Strong customer service skills and proven interpersonal effectiveness
- Demonstrated time management and problem-solving capabilities
Skills
Experience
Minimum 1–3 years in a similar role within a high-volume retail beauty store or equivalent internal experience at Sephora.
Workplace
This position is based in Laval, Quebec, Canada, within easy reach of Montreal.
Compensation
The base compensation for this position ranges from CAD 21.10 to CAD 26.40 per hour.
Benefits
Performance bonuses, competitive benefits program, training and development initiatives supporting employee recognition and support.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Services Manager», «Customer Services Supervisor», «Floor Manager, Beauty Services», «Operations Team Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.