Sephora Team Lead, Customer Service
- Location
- DrummondvilleQuebecCanada
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $21.10–26.40/hour
- Department
- Retail & Boutique Operations
- Posted
- Sep 16, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora seeks a Team Lead for Customer Service at Promenades Drummondville, QC. Lead a beauty retail team, manage sales execution, and drive customer excellence. CAD $21.10–$26.40/hr.
Role & Responsibilities
- Oversee execution of Sephora's sales model across all Beauty Advisors, ensuring consistent methodology and sales performance
- Monitor store revenue, identify sales opportunities, and ensure assigned department teams meet target objectives
- Maintain visual merchandising standards and store presentation, collaborating with operations teams to ensure compliance with corporate guidelines
- Act as primary customer service representative on floor, engaging directly with customers and supporting team interactions
- Manage staffing allocation across departments to meet customer demand and optimize service delivery
- Participate in team recruitment interviews and candidate selection for assigned departments
- Demonstrate and reinforce Sephora values including customer passion, innovation, expertise, work-life balance, respect, teamwork, and initiative
- Foster team engagement and provide constructive feedback to develop team member capability
Qualifications
- 1–3 years of experience in a similar supervisory or team lead role in high-volume retail or beauty environments
- Proven ability to influence peers and provide constructive feedback
- Strong customer service skills with demonstrated ability to handle complex customer interactions
- Effective time management and problem-solving capabilities
- Understanding of retail sales metrics and performance targets
Skills
Experience
1–3 years of supervisory experience in high-volume retail or beauty retail environments, or equivalent internal progression within Sephora.
Education
High school diploma or equivalent required; further retail management, customer service, or beauty industry education preferred but not mandatory.
Workplace
The successful candidate will be located in Drummondville, Quebec, Canada, with easy access to Montreal.
Compensation
The base compensation for this position ranges from CAD 21.10 to CAD 26.40 per hour.
Benefits
Performance bonuses, competitive benefits program, comprehensive training and professional development initiatives supporting employee recognition and support.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Service Supervisor», «Store Operations Lead», «Beauty Services Manager», «Department Lead, Retail», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.