Sephora Team Lead, Customer Experience
- Location
- Trois-RivièresQuebecCanada
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $21.10–26.40/hour
- Department
- Retail & Boutique Operations
- Posted
- Sep 25, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora Team Lead in Trois-Rivières, QC — supervise sales floor and drive customer experience. Full-time role, CAD $21.10–$26.40/hr.
Role & Responsibilities
- Supervise all product category departments within the store's sales floor and ensure consistent execution of Sephora's sales model across teams
- Monitor and enhance customer experience by responding promptly to customer feedback and managing category-specific inquiries
- Ensure all team members receive proper training on customer interaction technologies and sales processes
- Support the organization and execution of in-store events to drive sales objectives and meet customer needs
- Evaluate team performance, provide constructive feedback, and conduct regular one-on-one reviews with direct reports to drive continuous improvement
- Demonstrate entrepreneurial acumen by understanding store revenue drivers, sales opportunities, and financial performance metrics
Qualifications
- Proven experience recruiting, selecting, and developing high-performing retail managers capable of building and leading sales teams
- Excellent verbal and written communication skills with the ability to influence stakeholders across all organizational levels with clarity and precision
- Strong understanding of retail sales metrics, customer service standards, and operational benchmarks
Skills
Experience
Minimum 1–3 years in a similar supervisory role within a high-volume retail environment, or equivalent internal experience at Sephora.
Workplace
The successful candidate will be located in Trois-Rivières, Quebec, Canada, with easy access to Quebec City.
Compensation
The base compensation for this position ranges from CAD 21.10 to CAD 26.40 per hour.
Benefits
Comprehensive health and wellness benefits package (eligibility and benefits vary based on qualifications, experience, and operational criteria specific to role and geographic location).
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Experience Supervisor», «Retail Team Lead», «Sales Floor Supervisor», «Experience Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.