Sephora Team Lead, Customer Experience
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $21.10–26.40/hour
- Department
- Retail & Boutique Operations
- Posted
- Sep 11, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora Team Lead, Customer Experience opening in Quebec, Canada. Lead high-volume retail sales and develop team talent.
Role & Responsibilities
- Supervise all sales floor team members across multiple beauty category zones and ensure consistent execution of Sephora's sales model
- Maintain exceptional customer experience standards and respond promptly to customer feedback within assigned departments
- Train and develop sales associates on customer interaction technologies and best practices
- Support in-store event planning and execution to meet commercial objectives and customer needs
- Conduct regular performance reviews, provide constructive feedback, and mentor direct reports to drive sales and service excellence
- Monitor sales performance, identify commercial opportunities, and maintain strong understanding of store revenue targets and KPIs
- Ensure compliance with company policies and operational standards across the sales floor
Qualifications
- 1–3 years of team leadership or supervisory experience in a high-volume retail environment
- Proven ability to attract, recruit, and develop talented retail managers and sales associates
- Excellent verbal and written communication skills with ability to influence stakeholders across all organizational levels
- Strong understanding of retail sales metrics and commercial acumen
- Customer-centric mindset with demonstrated ability to maintain service excellence
Skills
Experience
Minimum 1–3 years of team leadership experience in a similar supervisory role within a high-volume retail store environment, or equivalent internal progression within Sephora.
Education
High school diploma or equivalent; additional retail management certification or advanced training in customer experience is valued.
Workplace
The role is situated in Quebec, Quebec, Canada.
Compensation
The base compensation for this position ranges from CAD 21.10 to CAD 26.40 per hour.
Benefits
Comprehensive health and wellness benefits package, including health insurance and other coverage, provided based on eligibility and relevant qualifications.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Experience Supervisor», «Sales Floor Team Manager», «Beauty Department Team Lead», «Store Operations Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.