Sephora Team Lead, Customer Experience
- Location
- Pointe-ClaireQuebecCanada
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $21.10–26.40/hour
- Department
- Retail & Boutique Operations
- Posted
- Sep 10, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora Team Lead, Customer Experience in Pointe-Claire, QC – supervise retail floor operations and drive customer satisfaction.
Role & Responsibilities
- Supervise all product categories and sales zones on the retail floor, ensuring proper execution of Sephora's sales model and exceptional customer service delivery
- Manage team performance and development, providing timely feedback, coaching, and regular check-ins with direct reports
- Respond promptly to customer feedback and inquiries related to assigned zones, ensuring customer satisfaction
- Coordinate and support in-store events and promotional activities to achieve business objectives and meet customer needs
- Ensure all team members receive proper training on customer interaction technologies and maintain high standards of product knowledge
- Monitor sales performance and business metrics within assigned areas, identifying opportunities for revenue growth and operational improvement
Qualifications
- 1–3 years of experience in a similar supervisory role in a retail environment with equivalent sales volume or equivalent internal experience
- Excellent verbal and written communication skills with demonstrated ability to influence cross-functional teams at all levels
- Proven ability to build and lead teams by recruiting and selecting talented retail managers capable of training and developing team members
Skills
Experience
Minimum 1–3 years in a similar supervisory role within retail with comparable sales volume, or equivalent internal experience at Sephora.
Workplace
This position is based in Pointe-Claire, Quebec, Canada, within easy reach of Montreal.
Compensation
The base compensation for this position ranges from CAD 21.10 to CAD 26.40 per hour.
Benefits
Comprehensive health and wellness benefits package (eligibility and scope subject to individual qualifications, experience, and other legitimate operational criteria).
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Experience Supervisor», «Floor Operations Lead», «Department Supervisor», «Customer Service Team Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.